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Application maintenance: one shop's experience and organization

Published: 16 May 1983 Publication History

Abstract

Several years of data on software support activity at Dow Corning are analyzed to illustrate the problems of managing this function. Most software changes are small from the user's point of view, but few changes are small from the maintenance point of view. Several organizational models have been tried for the management of support. None is entirely successful.

References

[1]
Lientz, B. P., and E. B. Swanson. Software Maintenance Management. Reading, Mass.: Addison-Wesley, 1980.
[2]
Closs, J. P., and J. E. Randall. "Dow Corning Improves Group Communications." INFOSYSTEMS, August 1980, pp. 70--72.

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AFIPS '83: Proceedings of the May 16-19, 1983, national computer conference
May 1983
808 pages
ISBN:0882830392
DOI:10.1145/1500676
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 16 May 1983

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