ABSTRACT
This paper deals with the development of complex business systems from two perspectives: (1) What role must be played by the project manager and other members of the project team to ensure a cost-effective and timely solution to the right business problems; and (2) What project organization and management techniques can be used to facilitate communications and decision-making among the project team, users, data center personnel, and other project participants.
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- Jackson, James E. "The Role of the User at Standard Oil Company (Indiana) in the Development of Large-Scale Business Systems." AFIPS, Proceedings of the National Computer Conference (Vol. 51), 1982. Google ScholarDigital Library
- Complex business systems: a strategy for success
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