research-article

Socio-technical design of service compositions: a coordination view

Authors:

Marijn Janssen,

Ralph FeenstraAuthors Info & Claims

ICEGOV '08: Proceedings of the 2nd international conference on Theory and practice of electronic governance

Pages 323 - 330

https://doi.org/10.1145/1509096.1509164

Published: 01 December 2008 Publication History

Abstract

Nowadays new systems for electronic service delivery are comprised of components. These components may be locally developed, managed and optimized and not intended to be reused in composite applications. By compositing modular components in new systems large, distributed systems can be developed in which services provided by various stakeholders are combined. The creation of service compositions is an ill-posed and ill-structured design problem which must be tackled with great care and should take into account the various stakeholders and their technological systems.

In this paper we present a socio-technical design approach for developing service compositions. This approach starts with analyzing both user requirements and analyzing available services. This is in contrast with existing approaches, which are primarily supply-driven, i.e. they take the available services as a starting point. In addition, the individual service components need to be coordinated to create a coherent composition. Therefore, the dependencies among components are analyzed which help to identify feasible and alternative compositions and enable communication and negotiation among stakeholders. We found that the dependencies among systems components are often viewed as simple sequential, connections whereas, they might not be. Moreover, it was found that a method focused on technical design alone, like most current composition approach, will be insufficient and that stakeholder-related social aspects need to be considered. A service compositions approach in organizational networks requires a high degree of stakeholder participation.

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Cited By

Monsieur GSnoeck MLemahieu W(2019)Managing data dependencies in service compositionsJournal of Systems and Software10.1016/j.jss.2012.05.09285:11(2604-2628)Online publication date: 3-Jan-2019
https://dl.acm.org/doi/10.1016/j.jss.2012.05.092
Islam MScupola A(2013)E-Service Research Trends in the Domain of E-GovernmentMobile Opportunities and Applications for E-Service Innovations10.4018/978-1-4666-2654-6.ch009(152-169)Online publication date: 2013
https://doi.org/10.4018/978-1-4666-2654-6.ch009
Islam MScupola A(2011)E-Service Research Trends in the Domain of E-GovernmentInternational Journal of E-Services and Mobile Applications10.4018/jesma.20110101033:1(39-56)Online publication date: 1-Jan-2011
https://doi.org/10.4018/jesma.2011010103
Show More Cited By

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Socio-technical design of service compositions: a coordination view

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cover image ACM Other conferences

ICEGOV '08: Proceedings of the 2nd international conference on Theory and practice of electronic governance

December 2008

561 pages

ISBN:9781605583860

DOI:10.1145/1509096

Editors:
Tomasz Janowski
United Nations University
,
Theresa A. Pardo
Center for Technology in Government

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 01 December 2008

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ICEGOV '08

ICEGOV '08: 2nd International Conference on Theory and Practice of Electronic Governance

December 1 - 4, 2008

Cairo, Egypt

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Cited By

Monsieur GSnoeck MLemahieu W(2019)Managing data dependencies in service compositionsJournal of Systems and Software10.1016/j.jss.2012.05.09285:11(2604-2628)Online publication date: 3-Jan-2019
https://dl.acm.org/doi/10.1016/j.jss.2012.05.092
Islam MScupola A(2013)E-Service Research Trends in the Domain of E-GovernmentMobile Opportunities and Applications for E-Service Innovations10.4018/978-1-4666-2654-6.ch009(152-169)Online publication date: 2013
https://doi.org/10.4018/978-1-4666-2654-6.ch009
Islam MScupola A(2011)E-Service Research Trends in the Domain of E-GovernmentInternational Journal of E-Services and Mobile Applications10.4018/jesma.20110101033:1(39-56)Online publication date: 1-Jan-2011
https://doi.org/10.4018/jesma.2011010103
Barjis J(2010)Dutch Electronic Medical Record - Complexity PerspectiveProceedings of the 2010 43rd Hawaii International Conference on System Sciences10.1109/HICSS.2010.162(1-10)Online publication date: 5-Jan-2010
https://dl.acm.org/doi/10.1109/HICSS.2010.162
Monsieur GSnoeck MLemahieu W(undefined)On the Concept of Service CoordinationSSRN Electronic Journal10.2139/ssrn.1713680
https://doi.org/10.2139/ssrn.1713680

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