research-article

Supporting content and process common ground in computer-supported teamwork

Authors:

Gregorio Convertino,

Helena M. Mentis,

Mary Beth Rosson,

Aleksandra Slavkovic,

John M. CarrollAuthors Info & Claims

CHI '09: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 2339 - 2348

https://doi.org/10.1145/1518701.1519059

Published: 04 April 2009 Publication History

Abstract

We build on our prior work with computer-supported teams performing a complex decision-making task on maps, where the distinction between content and process common ground is proposed. In this paper we describe a distributed geo-collaboration software prototype. The system design rationale was gleaned from fieldwork, literature on team cognition, and an earlier lab study introducing a reference task with face-to-face teams. We report on a controlled experiment that evaluates this design rationale. Distinct sets of measures show that that the prototype supported both content and process common ground, offsetting the costs imposed by the distributed setting. We interpret the results in relation to prior work on common ground and draw implications for moving beyond current models of sharing and coordination.

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Sistrunk ASelf NBiswas SLuther KVerdezoto NRamakrishnan N(2024)Redistrict: Online Public Deliberation Support that Connects and Rebuilds Inclusive CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/36373938:CSCW1(1-23)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637393
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https://dl.acm.org/doi/10.1145/3613905.3638174
Komlodi AGeszten DHercegfi KYoung ARuss SLutters W(2024)Achieving Common Ground: Collaborative Information Seeking in an Asymmetric Virtual Environment2024 10th International Conference on Virtual Reality (ICVR)10.1109/ICVR62393.2024.10869056(1-10)Online publication date: 24-Jul-2024
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Index Terms

Supporting content and process common ground in computer-supported teamwork
1. Human-centered computing

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cover image ACM Conferences

CHI '09: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2009

2426 pages

ISBN:9781605582467

DOI:10.1145/1518701

General Chairs:
Dan R. Olsen
Brigham Young University
,
Richard B. Arthur
Brigham Young University
,
Program Chairs:
Ken Hinckley
Microsoft Research
,
Meredith Ringel Morris
Microsoft Research
,
Scott Hudson
Carnegie Mellon University
,
Saul Greenberg
University of Calgary

Copyright © 2009 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 04 April 2009

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CHI '09: CHI Conference on Human Factors in Computing Systems

April 4 - 9, 2009

MA, Boston, USA

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CHI '09 Paper Acceptance Rate 277 of 1,130 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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https://dl.acm.org/doi/10.1145/3637393
Seo J(2024)Motives and Role of Psychological Ownership in AR Workspaces for Remote CollaborationExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3638174(1-5)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3638174
Komlodi AGeszten DHercegfi KYoung ARuss SLutters W(2024)Achieving Common Ground: Collaborative Information Seeking in an Asymmetric Virtual Environment2024 10th International Conference on Virtual Reality (ICVR)10.1109/ICVR62393.2024.10869056(1-10)Online publication date: 24-Jul-2024
https://doi.org/10.1109/ICVR62393.2024.10869056
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Schelble BFlathmann CMcNeese NFreeman GMallick R(2022)Let's Think Together! Assessing Shared Mental Models, Performance, and Trust in Human-Agent TeamsProceedings of the ACM on Human-Computer Interaction10.1145/34928326:GROUP(1-29)Online publication date: 14-Jan-2022
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Borge MAldemir TXia Y(2022)How teams learn to regulate collaborative processes with technological supportEducational technology research and development10.1007/s11423-022-10103-170:3(661-690)Online publication date: 30-Mar-2022
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