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Driving user centered design into IT organizations: is it possible?

Published: 04 April 2009 Publication History

Abstract

In many organizations, actively engaging in user-centered design (UCD) techniques is standard practice when delivering products into the commercial marketplace or to external customers. But in these same organizations -- or in organizations not delivering products to an external customer -- the creation of systems for use by employees is a conversation between IT and the business unit. UCD professionals are either not participating, or they have very limited influence. This SIG creates a forum for people with real-world experience and challenges to discuss how -- and whether it is even possible -- to bring UCD into the IT organization.

Cited By

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  • (2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
  • (2014)The Next Generation of Atlas User Interfaces: A User Study with “Digital Natives”Modern Trends in Cartography10.1007/978-3-319-07926-4_3(23-36)Online publication date: 16-Sep-2014
  • (2011)Information visualization evaluation in large companies: Challenges, experiences and recommendationsInformation Visualization10.1177/147387161141309910:3(248-266)Online publication date: 20-Jul-2011
  • Show More Cited By

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  1. Driving user centered design into IT organizations: is it possible?

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    cover image ACM Conferences
    CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems
    April 2009
    2470 pages
    ISBN:9781605582474
    DOI:10.1145/1520340
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    New York, NY, United States

    Publication History

    Published: 04 April 2009

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    Author Tags

    1. business systems redesign
    2. requirements gathering / specifications
    3. usability
    4. user experience
    5. user-centered design

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    CHI '09
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    CHI EA '09 Paper Acceptance Rate 385 of 1,130 submissions, 34%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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    Cited By

    View all
    • (2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
    • (2014)The Next Generation of Atlas User Interfaces: A User Study with “Digital Natives”Modern Trends in Cartography10.1007/978-3-319-07926-4_3(23-36)Online publication date: 16-Sep-2014
    • (2011)Information visualization evaluation in large companies: Challenges, experiences and recommendationsInformation Visualization10.1177/147387161141309910:3(248-266)Online publication date: 20-Jul-2011
    • (2010)Evaluating information visualization in large companiesProceedings of the 3rd BELIV'10 Workshop: BEyond time and errors: novel evaLuation methods for Information Visualization10.1145/2110192.2110204(79-86)Online publication date: 10-Apr-2010

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