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An online forum as a user diary for remote workplace evaluation of a work-integrated learning system

Published: 04 April 2009 Publication History

Abstract

This paper presents and discusses the use of an online diary for the remote evaluation at the workplace of a new knowledge management tool that supports self-directed learning at work, the second APOSDLE prototype. The workplace evaluation was carried out collaboratively in four different organizations, across different European countries. The online diary was built with the open source discussion forum software phpBB. Used in combination with other research methods, the diary allowed gathering data on the system design and performance as well as the user experience. Its flexibility met participants' preferences and needs. With its use, the diary became the communication tool between users, researchers and developers, giving voice to the users in the evaluation and redesign process.

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Czerwinski, M., E. Horvitz, and S. Wilhite, A diary study of task switching and interruptions, in Proc. SIGCHI conference on Human factors in computing systems. ACM Press (2004), 175--182.
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      cover image ACM Conferences
      CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems
      April 2009
      2470 pages
      ISBN:9781605582474
      DOI:10.1145/1520340
      Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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      Published: 04 April 2009

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      1. evaluation method
      2. formative evaluation
      3. user diary

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      CHI EA '09 Paper Acceptance Rate 385 of 1,130 submissions, 34%;
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      • (2024)Interaction Design in Distributed Software Development: What we know and what we don’t knowJournal on Interactive Systems10.5753/jis.2024.409415:1(632-656)Online publication date: 5-Jul-2024
      • (2023)Interaction design in distributed software development: a systematic mapping studyBehaviour & Information Technology10.1080/0144929X.2023.228653443:15(3797-3833)Online publication date: Dec-2023
      • (2019)A survey on interaction design in distributed software developmentProceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems10.1145/3357155.3358485(1-12)Online publication date: 22-Oct-2019
      • (2019)Orienting to the WildInto the Wild: Beyond the Design Research Lab10.1007/978-3-030-18020-1_10(195-235)Online publication date: 4-Jul-2019
      • (2017)Interaction Design in Free/Libre/Open Source Software DevelopmentProceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems10.1145/3160504.3160515(1-10)Online publication date: 23-Oct-2017
      • (2016)Prototyping Complex Systems: A Diary Study Approach to Understand the Design ProcessDesign, User Experience, and Usability: Design Thinking and Methods10.1007/978-3-319-40409-7_19(187-196)Online publication date: 22-Jun-2016
      • (2014)Comparing the effectiveness of electronic diary and UX curve methods in multi-component product studyProceedings of the 18th International Academic MindTrek Conference: Media Business, Management, Content & Services10.1145/2676467.2676500(93-100)Online publication date: 4-Nov-2014
      • (2012)Seeing what the system thinks you knowProceedings of the 2nd International Conference on Learning Analytics and Knowledge10.1145/2330601.2330640(153-157)Online publication date: 29-Apr-2012
      • (2012)A social recommender mechanism for improving knowledge sharing in online forumsInformation Processing and Management: an International Journal10.1016/j.ipm.2011.10.00448:5(978-994)Online publication date: 1-Sep-2012
      • (2011)Context-Aware Recommendation for Work-Integrated LearningContext and Semantics for Knowledge Management10.1007/978-3-642-19510-5_14(275-301)Online publication date: 9-Aug-2011
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