Mark LaRosa
ABSTRACT
In this paper, we describe various systems that can be used to record and observe user research activities. We examine the different user needs in this space and the key variables that determine how these needs can be addressed. We then focus on the system we designed and built for the user experience team at Google. Features of that system include the ability to watch high-definition study videos live from anywhere on the Google network using any browser on any major operating system in real time as studies are being conducted around the world, a complete and easily accessible archive of all study videos ever recorded at Google, one-button self-serve operation for study moderators, and minimal system maintenance. Since implementing this system, we have seen a dramatic increase in the number of observers who directly experience our end users.
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Digital Library
- Rubin, J. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Wiley 1994. Google ScholarDigital Library
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- Hyperionics Hypercam. http://www.hyperionics.com/hc/.Google Scholar
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- Telestream Screenflow. http://www.flip4mac.com/screenflow.htm.Google Scholar
- Apple MacBook Pro. http://www.apple.com/macbookpro/.Google Scholar
- Schusteritsch, R., Wei, C. Y., LaRosa, M. Towards the Perfect Infrastructure for Usability Testing on Mobile Devices Ext. Abstracts CHI 2007, ACM Press (2007), 1839--1844. Google ScholarDigital Library
- Apple Final Cut Pro. http://www.apple.com/finalcutstudio/finalcutpro/.Google Scholar
- Apple QuickTime Broadcaster. http://www.apple.com/quicktime/broadcaster/.Google Scholar
- Adobe Flash Media Server. http://www.adobe.com/products/flashmediaserver/flashmediaencoder/.Google Scholar
- Darwin Streaming Server. http://developer.apple.com/opensource/server/streaming/index.html.Google Scholar
- Apple QuickTime Streaming Server. http://www.apple.com/quicktime/streamingserver/.Google Scholar
- Apple QuickTime Player. http://www.apple.com/quicktime/download/.Google Scholar
Index Terms
- Designing and deploying usetube, google's global user experience observation and recording system.
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