Mary Sumner
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Index Terms
- The impact of total quality management on the roles and responsibilities of information systems professionals
Recommendations
Organizational impact of system quality, information quality, and service quality
Increased organizational dependence on information systems drives management attention towards improving information systems' quality. A recent survey shows that ''Improve IT quality'' is one of the top concerns facing IT executives. As IT quality is a ...
Information System's Roles and Responsibilities: Towards a Conceptual Model
The concepts of an information system's roles and responsib ilities can play a significant role in the outset of the information systems dev elopment (ISD) process. This aspect has not been the subject of much debate and attention in ISD. In this paper ...
Total quality management in information systems development: key constructs and relationships
Special section: Exploring the outlands of the MIS disciplineThe availability of high-quality software is critical for the effective use of information technology in organizations. Research in software quality has focused largely on the technical aspects of quality improvement, while limited attention has been ...
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