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Designing crowdsourcing community for the enterprise

Published: 28 June 2009 Publication History

Abstract

In this paper, we describe the design principles used for implementing crowdsourcing within the enterprise. This is based on our distinction between two kinds of crowdsourcing: enterprise (inside a firewall) versus the public domain. Whereas public domain crowdsourcing offers monetary rewards in exchange for participation, we show that identifying the right social objects and using these in designing the incentive model is sufficient to incent, motivate, and sustain participation levels in enterprise crowdsourcing. Finally, we show that the systematic integration of the characteristics of levels of participation into the design, e.g., the distinction between direct and indirect crowdsourcing, is sufficient for optimizing users' participation and contributions.

References

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Brabham, D., 2008. Crowdsourcing as a model for problem solving: An introduction and cases. The Journal of Research into New Media Technologies. 14(1), pp 75--90
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Howe, J., 2008. Crowdsourcing: Why the power of the crowd is driving the future of business. Random House Publishers
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Howe, J., 2006. The rise of crowdsourcing. Wired (June) http://www.wired.com/wired/archive/14.06/crowds.html.
[4]
Surowiecki, J., 2005. The wisdom of crowds. Anchor Publishers
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Surowiecki, J., 2004. The wisdom of crowds: Why many are smarter than the few and how collective wisdom shapes business, economies, societies, and nations.
[6]
Viitamäki, Sami, 2007. The FLIRT model of crowdsourcing: Collective costumer collaboration. http://www.samiviitamaki.com/2007/02/16/the-flirt-model-of-crowdsourcing-collective-customer-collaboration/
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Weisz, J. D., Erickson, T., and Kellog, W. A., 2006. Broadcast synchronous messaging: The use of ICT. In Proc of CHI 2006, New York: ACM Press.

Cited By

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  • (2025)Motivating Employees to CrowdsourceJournal of Global Information Management10.4018/JGIM.36826032:1(1-25)Online publication date: 6-Feb-2025
  • (2023)Open Innovation and Crowdsourcing in the Public Sector in PortugalCritical Roles of Digital Citizenship and Digital Ethics10.4018/978-1-6684-8934-5.ch009(131-174)Online publication date: 29-Sep-2023
  • (2022)Effects of Intrinsic and Extrinsic Motivational Factors on Employee Participation in Internal Crowdsourcing Initiatives in ChinaSustainability10.3390/su1414887814:14(8878)Online publication date: 20-Jul-2022
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    cover image ACM Conferences
    HCOMP '09: Proceedings of the ACM SIGKDD Workshop on Human Computation
    June 2009
    87 pages
    ISBN:9781605586724
    DOI:10.1145/1600150
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 28 June 2009

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    Author Tags

    1. crowdsourcing
    2. design principles
    3. incentives
    4. social objects

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    Cited By

    View all
    • (2025)Motivating Employees to CrowdsourceJournal of Global Information Management10.4018/JGIM.36826032:1(1-25)Online publication date: 6-Feb-2025
    • (2023)Open Innovation and Crowdsourcing in the Public Sector in PortugalCritical Roles of Digital Citizenship and Digital Ethics10.4018/978-1-6684-8934-5.ch009(131-174)Online publication date: 29-Sep-2023
    • (2022)Effects of Intrinsic and Extrinsic Motivational Factors on Employee Participation in Internal Crowdsourcing Initiatives in ChinaSustainability10.3390/su1414887814:14(8878)Online publication date: 20-Jul-2022
    • (2020)CROWDSOURCING CREATIVITY IN GOVERNMENT: STATE OF THE FIELD IN THE FOUR RESEARCH PARADIGMSCreativity Studies10.3846/cs.2020.1226513:2(419-436)Online publication date: 30-Apr-2020
    • (2019)Towards Crowd-Driven Business ProcessesCrowdsourcing10.4018/978-1-5225-8362-2.ch009(173-192)Online publication date: 2019
    • (2019)A Pilot Study: A Statistical Analysis for the Crowdsourced Design Evaluation Results based on the cDesign Framework2019 IEEE 23rd International Conference on Computer Supported Cooperative Work in Design (CSCWD)10.1109/CSCWD.2019.8791874(295-300)Online publication date: May-2019
    • (2018)Social Gamification in Enterprise CrowdsourcingProceedings of the 10th ACM Conference on Web Science10.1145/3201064.3201094(135-144)Online publication date: 15-May-2018
    • (2018)Community heuristics for user interface evaluation of crowdsourcing platformsFuture Generation Computer Systems10.1016/j.future.2018.02.028Online publication date: Apr-2018
    • (2018)An incentive mechanism for crowdsourcing markets with social welfare maximization in cloud‐edge computingConcurrency and Computation: Practice and Experience10.1002/cpe.496133:7(1-1)Online publication date: 15-Oct-2018
    • (2017)Virtual Knowledge Sharing in Crowdsourcing: Measurement DilemmasJournal of Entrepreneurship, Management and Innovation10.7341/2017133413:3(95-123)Online publication date: 2017
    • Show More Cited By

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