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Six years of sustainable IT service learning

Published:22 October 2009Publication History

ABSTRACT

This paper describes six years of experience in a bi-annual personal computer (PC) repair, service learning project for IT students. The location is a relatively remote community of professionals with many personal computers exposed to a humid salt air environment. The idea came from an informal survey at a local elementary school where half the students with a PC indicated that they were broken. At the end of each semester, for the last two labs of our PC hardware and operating systems class, we invited people from the community to bring in their PCs for service troubleshooting help and repair advice. This paper explains how issues of data integrity, security and liability were solved as well as the learning outcomes from these six years of service learning computer repair workshops.

References

  1. Homkes, Rick, Assessing IT Service-Learning, SIGITE'08, Proceedings of the 2008 ACM, Information Technology Education Conference, Cincinnati, Ohio, USA October 16-18, 2008 Google ScholarGoogle ScholarDigital LibraryDigital Library
  2. http://www.servicelearning.org/what-service-learning 104K PowerPoint presentation) Used at the NSLC "What is Service-Learning?" session held during the 2004 National Conference on Community Volunteering and National Service in Kansas City, June 6-8. IGoogle ScholarGoogle Scholar
  3. Merrill, M. D. (2002). First principles of instruction. Educational Technology Research and Development, 50(3), 43--59.Google ScholarGoogle Scholar

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  1. Six years of sustainable IT service learning

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    • Published in

      cover image ACM Conferences
      SIGITE '09: Proceedings of the 10th ACM conference on SIG-information technology education
      October 2009
      262 pages
      ISBN:9781605587653
      DOI:10.1145/1631728

      Copyright © 2009 ACM

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      Association for Computing Machinery

      New York, NY, United States

      Publication History

      • Published: 22 October 2009

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      Overall Acceptance Rate176of429submissions,41%

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