ABSTRACT
Wikis have emerged as easy and flexible tools for accessing and sharing knowledge on the internet and within organizations. Due to their highly collaborative nature, users can typically modify and create content without any access restrictions since these are replaced by social practices. On the other hand, due to the lack of central guidance, knowledge sharing is driven by the individual choice of contributors. We claim that --- especially in enterprise settings --- the lack of guidance for content creation is a major problem. We therefore analyze search and knowledge sharing in current Wikis. To improve knowledge sharing, we present the Woogle concept, which introduces "Social Search" and "Need-driven Knowledge Sharing" into Wikis. We describe our prototype implementation Woogle4MediaWiki and results from initial evaluation studies.
- Ackerman, M. S. and Malone, T. W.: Answer garden: a tool for growing organizational memory. In: Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems, New York, NY, USA, ACM (1990) 31--39. Google ScholarDigital Library
- Ackerman, M. S. and McDonald, D. W. 1996. Answer Garden 2: merging organizational memory with collaborative help. In Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (Boston, Massachusetts, United States, November 16--20, 1996). Google ScholarDigital Library
- Adamic, L. A., Zhang, J., Bakshy, E., and Ackerman, M. S. 2008. Knowledge sharing and yahoo answers: everyone knows something. In Proceeding of the 17th international Conference on World Wide Web (Beijing, China, April 21--25, 2008). WWW '08. ACM, New York, NY, 665--674. Google ScholarDigital Library
- Alavi, M. and Leidner, D. E.: Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly 25(1), 107--136 (2001) Google ScholarDigital Library
- Ardichvili, A., Page, V., and Wentling, T.: Motivation and barriers to participation in virtual knowledge-sharing communities of practice. Journal of Knowledge Management 7(1), 64--77 (2003)Google ScholarCross Ref
- Baeza-Yates, R. and Riberio-Neto, B.: Modern Information Retrieval. ACM Press, New York (1999) Google ScholarDigital Library
- Bughin, J. and Manyika, J.: How businesses are using web 2.0. McKinsey Quarterly, 03 2007.Google Scholar
- Burghardt, T. and Buchmann, E., Böhm, K., and Clifton, C.: Collaborative Search and User Privacy: How Can They Be Reconciled? In Proceedings of the 4th International Conference on Collaborative Computing (CollaborateCom), Orlando, 2008.Google Scholar
- Braun, S. and Schmidt, A.: Wikis as a technology fostering knowledge maturing: What we can learn from Wikipedia. In Proceedings of the 7th International Conference on Knowledge Management (I-KNOW 2007), 2007.Google Scholar
- Cabrera, A. and Cabrera, E. F.: Knowledge-sharing dilemmas. Organization Studies 23, 687--710 (2002)Google ScholarCross Ref
- Churchill, E. F., Sullivan, J. W., and Snowdon, D. 1999. Collaborative and co-operative information seeking: CSCW'98 workshop report. SIGGROUP Bull. 20, 1 (Apr. 1999), 56--59. Google ScholarDigital Library
- Cress, U. and Hesse, F. W.: Knowledge sharing in groups: experimental findings of how to overcome a social dilemma. In: ICLS 2004: Proceedings of the 6th international conference on Learning sciences, pp. 150--157 (2004) Google ScholarDigital Library
- Cosley, D., Frankowski, D., Terveen, L., and Riedl, J. 2007. SuggestBot: using intelligent task routing to help people find work in wikipedia. In Proceedings of the 12th international Conference on intelligent User interfaces (Honolulu, Hawaii, USA, January 28--31, 2007). IUI '07. ACM, New York, NY, 32--41. Google ScholarDigital Library
- Davenport, T. and Prusak, L.: Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, 1997. Google ScholarDigital Library
- Dearman, D., Kellar, M., and Truong, K. N. 2008. An examination of daily information needs and sharing opportunities. In Proceedings of the ACM 2008 Conference on Computer Supported Cooperative Work (San Diego, CA, USA, November 08--12, 2008). CSCW '08. ACM, New York, NY, 679--688. Google ScholarDigital Library
- Economist Intelligence Unit: Serious business: Web 2.0 goes corporate, 06 2007.Google Scholar
- Evans, B. M. and Chi, E. H. 2008. Towards a model of understanding social search. In Proceedings of the ACM 2008 Conference on Computer Supported Cooperative Work (San Diego, CA, USA, November 08--12, 2008). CSCW '08. ACM, New York, NY, 485--494. Google ScholarDigital Library
- Fidel, R., Bruce, H., Pejtersen, A. M., Dumais, S., Grudin, J., and Poltrock, S.: Collaborative Information Retrieval (CIR) (2000) Information Behaviour Research, Vol. 1, 235--247. Google ScholarDigital Library
- Hansen, M. T.: The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Adm. Sci. Quarterly 44, 82--111 (1999)Google ScholarCross Ref
- Happel, H.-J.: Growing the Semantic Web with Inverse Semantic Search. In Proceedings of the 1st Workshop on Incentives for the Semantic Web (INSEMTIVE '08)Google Scholar
- Happel, H.-J.: Closing Information Gaps with Inverse Search. In Proceedings of the 7th International Conference on Practical Aspects of Knowledge Management (PAKM2008) Google ScholarDigital Library
- Happel, H.-J.: Towards Need-driven Knowledge Sharing in Distributed Teams. In: Proceedings of the 9th International Conference on Knowledge Management (I-KNOW 2009), 2009 (to appear).Google Scholar
- Happel, H.-J.: Woogle - On Why and How to Marry Wikis with Enterprise Search. In Proceedings of the 2nd Workshop on Integrated Knowledge Management Systems (IKMS2009)Google Scholar
- Desouza, K. C.: Barriers to effective use of knowledge management systems in software engineering. Commun. ACM 46(1), 99--101 (2003) Google ScholarDigital Library
- Desouza, K. C. and Evaristo, J. R.: Managing knowledge in distributed projects. Commun. ACM 47(4), 87--91 (2004) Google ScholarDigital Library
- Konstan, J. A. and Chen, Y.: Online Field Experiments: Lessons from CommunityLab. In Proceedings of e-Social Science 2007, Ann Arbor, Michigan, 2007.Google Scholar
- Maier, R.: Knowledge Management Systems. Springer, Heidelberg (2003)Google Scholar
- Majchrzak, A., Wagner, C., and Yates, D. 2006. Corporate wiki users: results of a survey. In Proceedings of the 2006 international Symposium on Wikis (Odense, Denmark, August 21--23, 2006). WikiSym '06. ACM, New York, NY, 99--104. Google ScholarDigital Library
- Morris, M. R. 2008. A survey of collaborative web search practices. In Proceeding of the Twenty-Sixth Annual SIGCHI Conference on Human Factors in Computing Systems (Florence, Italy, April 05--10, 2008). CHI '08. ACM, New York, NY, 1657--1660. Google ScholarDigital Library
- Olson, J. S., Grudin, J., and Horvitz, E. 2005. A study of preferences for sharing and privacy. In CHI '05 Extended Abstracts on Human Factors in Computing Systems (Portland, OR, USA, April 02--07, 2005). CHI '05. ACM, New York, NY, 1985--1988. Google ScholarDigital Library
- Orlikowski, W. J. 1992. Learning from Notes: organizational issues in groupware implementation. In Proceedings of the 1992 ACM Conference on Computer-Supported Cooperative Work (Toronto, Ontario, Canada, November 01--04, 1992). CSCW '92. ACM, New York, NY, 362--369. Google ScholarDigital Library
- Poltrock, S., Grudin, J., Dumais, S., Fidel, R., Bruce, H., and Pejtersen, A. M. 2003. Information seeking and sharing in design teams. In Proceedings of the 2003 international ACM SIGGROUP Conference on Supporting Group Work (Sanibel Island, Florida, USA, November 09--12, 2003). GROUP '03. ACM, New York, NY, 239--247. Google ScholarDigital Library
- Pickens, J., Golovchinsky, G., and Morris, M. R.: Report on the 1st Collaborative Information Retrieval Workshop Held in Conjunction with the Joint Conference on Digital Libraries (JCDL) 2008. D-Lib Magazine. July/August 2008. Volume 14 Number 7/8 Google ScholarDigital Library
- Romberg, T. and Happel, H.-J.: Wikis - Die Wissensmanagement-Lösung für Agile Unternehmen? In: Haasis, Klaus / Zaboura, Nadia (Hrsg): A digital lifestyle: Leben und Arbeiten mit social software.Google Scholar
- Haase, P., Herzig, D., Musen, M. A., and Tran, T.: Semantic Wiki Search. In Proceedings of the 6th European Semantic Web Conference (ESWC 2009): pp. 445--460. Google ScholarDigital Library
- Wasko, M. M. and Faraj, S.: Why should I share? examining social capital and knowledge contribution in electronic networks. MIS Quarterly 29(1), 35--57 (2005) Google ScholarDigital Library
- Yang, B. and Jeh, G.: Retroactive answering of search queries. In: WWW 2006: Proceedings of the 15th international conference on World Wide Web, pp. 457--466. ACM Press, New York (2006) Google ScholarDigital Library
Index Terms
- Social search and need-driven knowledge sharing in Wikis with Woogle
Recommendations
A social network-based system for supporting interactive collaboration in knowledge sharing over peer-to-peer network
Knowledge sharing enables people in virtual communities to access relevant knowledge (explicit or tacit) from broader scope of resources. The performance in such environments is fundamentally based on how effectively the explicit and tacit knowledge can ...
Would You Share?: Examining Knowledge Type and Communication Channel for Knowledge Sharing Within and Across the Organizational Boundary
Advances in computer-mediated communication technologies have increased the variety of choices individuals have when sharing knowledge both within and across organizational boundaries. This paper extends prior research by comparing face-to-face and ...
Woogle4MediaWiki: from searchers to contributors
WikiSym '10: Proceedings of the 6th International Symposium on Wikis and Open CollaborationThis demo presents Woogle4MediaWiki, an extension for MediaWiki, which improves its core search functionality and introduces Wiki-style collaboration about information needs (each search query may have its own Wiki page) and result lists. Furthermore, ...
Comments