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Investigating government-to-business system success: a conceptual framework

Published: 10 November 2009 Publication History

Abstract

Driven by lack of empirical research findings in evaluating the actual values of government-to-business (G2B) application, this research is undertaken to comprehensively investigate the system success measured as benefits and effective usage, and its determinants. A research framework is proposed to gauge the values at the strategic, tactical and operational levels, and to examine the success determinants via the perspectives of individual, organizational, technological, environmental and dynamic capability. The consequences of the usage on the benefits, as well as the relationships between the determinants and the usage warrant more exploration. A better understanding of the success realization will not only reduce the e-government research gap, but will definitely assist the federal government in evaluating the G2B system effectiveness. In addition, evidences of the critical aspects of the determinants will enable public organizations as system owners to react accordingly to any information system usage and sustainability in the future.

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  • (2016)Consolidated performance measurement framework for government e-procurement focusing on internal stakeholdersInformation Technology & People10.1108/ITP-12-2013-021029:2(354-380)Online publication date: 6-Jun-2016
  • (2010)Information technology and government-to-business: What are the values derived?Proceeding of the 3rd International Conference on Information and Communication Technology for the Moslem World (ICT4M) 201010.1109/ICT4M.2010.5971888(B-14-B-20)Online publication date: Dec-2010

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      cover image ACM Other conferences
      ICEGOV '09: Proceedings of the 3rd international conference on Theory and practice of electronic governance
      November 2009
      431 pages
      ISBN:9781605586632
      DOI:10.1145/1693042
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      Published: 10 November 2009

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      Author Tags

      1. government-to-business
      2. information technology diffusion
      3. public e-procurement
      4. system success

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      • (2016)Consolidated performance measurement framework for government e-procurement focusing on internal stakeholdersInformation Technology & People10.1108/ITP-12-2013-021029:2(354-380)Online publication date: 6-Jun-2016
      • (2010)Information technology and government-to-business: What are the values derived?Proceeding of the 3rd International Conference on Information and Communication Technology for the Moslem World (ICT4M) 201010.1109/ICT4M.2010.5971888(B-14-B-20)Online publication date: Dec-2010

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