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National Do Not Call Registry in India: a step towards restricting unsolicited telemarketing calls

Published: 10 November 2009 Publication History

Abstract

Exponential growth of telecom industry in India has given rise to significant increase in the number of Unsolicited Commercial Communications (UCC). This has led to increased level of public concern over receipt of large number of UCC. To give relief to affected telecom subscribers, the Telecom Regulatory Authority of India (TRAI) has brought in "Telecom Unsolicited Commercial Communications Regulations 2007" in June 2007 and subsequent amendments in March 2008 and October 2008 to restrict such UCCs. To implement the said regulation, TRAI has decided to use ICT tools to setup National Do Not Call (NDNC) Registry Portal and engaged National Informatics Centre (NIC), Government of India, for IT enablement of NDNC Registry.
NDNC Registry Portal has been set up in G2C (affected telecom subscribers), G2B (Telecom Operators (TOs) and Telemarketers (TMs)) and G2G (TRAI, Department of Telecommunications (DoT)) domains and is implemented to curb the UCCs and give relief to the society at large who are making use of telecom resources. The NDNC Registry has consolidated databases of subscribers of all TOs operating in India who do not wish to receive UCC, TMs who want to scrub their calling lists and the telecom resources being used by such TMs.

References

[1]
The Gazette of India (1997): The TRAI Act, 1997 No. 24 of 1997
[2]
The Gazette of India (2007): The Telecom Unsolicited Commercial Communication Regulations, 2007.
[3]
The Gazette of India (2008): The Telecom Unsolicited Commercial Communication (Amendment) Regulations, 2008
[4]
URL: The Do Not Call mechanism setup in USA: Accessed at: https://www.donotcall.gov/
[5]
URL: The Do Not Call mechanism setup in UK: Accessed at: http://www.mpsonline.org.uk/tps/
[6]
URL: The Do Not Call mechanism setup in Australia: Accessed at: https://www.donotcall.gov.au/
[7]
URL: Department of Telecommunications website. Accessed at: http://dot.gov.in/telemarket/telemarketindex.htm
[8]
URL: Telecom Regulatory Authority of India website. Accessed at: http://www.trai.gov.in
[9]
URL: NDNC Registry Portal. Accessed at: http://ndncregistry.gov.in
[10]
Dash, Shefali S., Sethi, I. P. S. and Gupta Sudhir (2008) 'Implementing National Do Not Call Registry', Sixth International Conference on e-Governance at New Delhi
[11]
Dash, Shefali S. and Sethi, I. P. S. (2009) 'Curbing Unsolicited Commercial Communications: An e-Enabled Solution in India', SKOCH Summit 2009 - India: Challenges and Policy responses at New Delhi

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  • (2022)Telechain: Bridging Telecom Policy and Blockchain PracticeProceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3530190.3534820(280-299)Online publication date: 29-Jun-2022

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cover image ACM Other conferences
ICEGOV '09: Proceedings of the 3rd international conference on Theory and practice of electronic governance
November 2009
431 pages
ISBN:9781605586632
DOI:10.1145/1693042
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 November 2009

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Author Tags

  1. NDNC registry
  2. TRAI
  3. national informatics centre
  4. telecom operators
  5. telemarketers
  6. telemarketing
  7. unsolicited commercial communication

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  • (2022)Telechain: Bridging Telecom Policy and Blockchain PracticeProceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3530190.3534820(280-299)Online publication date: 29-Jun-2022

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