David Constant
Abstract
Has information technology failed to Fulfill its promise of significant productivity improvements for industry and for the economy as a whole? If so, what has prevented it and what are the implications for CSCW design and deployment? These questions were addressed by a standing-room-only panel discussion of "The Productivity Paradox" at CSCW'92. The dis- cussion focused on Attewell's paper "Information Technology and the Productivity Paradox". The paper argues that, despite huge investment, the expected huge productivity improvements due to information technology have not been realized. The paper proposes several reasons why. Over the last three years this paper and the issues it raises have generated much controversy and passionate reaction in industry, academia and government.
Index Terms
- The productivity paradox; Why hasn't information technology fulfilled its promise?: a panel report from CSCW'92
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