research-article

Business modeling for service engineering: a case study in the IT outsourcing domain

Authors:

Gregor Scheithauer,

Joachim Kaiser,

Susanne Hackner,

Guido WirtzAuthors Info & Claims

SAC '10: Proceedings of the 2010 ACM Symposium on Applied Computing

Pages 118 - 123

https://doi.org/10.1145/1774088.1774113

Published: 22 March 2010 Publication History

Abstract

Service engineering for both, service-oriented architectures and evolving service market places in the Internet, is still a challenge due to dynamic environments, high uncertainties, and increasing coopetition of market participants. Against this context, this paper introduces the Integrated Service Engineering Framework, presents a conducted case study in the IT outsourcing domain, and discusses the framework's performance. Additionally, it reviews work related to business modeling. The case study shows that the ISE Framework is particularly strong in process and data modeling and their derivation from one perspective into the other.

References

[1]

B. Andersson, M. Bergholtz, B. Grégoire, P. Johannesson, M. Schmitt, and J. Zdravkovic. From Business to Process Models - a Chaining Methodology. In BUSITAL, vol. 237 of CEUR Workshop Proc., 2006.

[2]

M. Bergholtz, P. Jayaweera, P. Johannesson, and P. Wohed. Process Models and Business Models - A Unified Framework. In ER, vol. 2503 of LNCS, pages 364--377. Springer, 2002.

[3]

H.-J. Bullinger, K.-P. Fahnrich, and T. Meiren. Service Engineering - Methodical Development of new Service Products. Int. Journal of Production Economics, 85(3):275--287, September 2003.

[4]

J. Dorn, C. Grun, H. Werthner, and M. Zapletal. A Survey of B2B Methodologies and Technologies: From Business Models towards Deployment Artifacts. In HICSS, page 143. IEEE Computer Society, 2007.

Digital Library

[5]

G. Giachetti, B. Marín, and O. Pastor. Using UML as a Domain-Specific Modeling Language: A Proposal for Automatic Generation of UML Profiles. In Proc. 21st CAiSE, vol. 5565 of LNCS, pages 110--124, Amsterdam, The Netherlands, June 8--12 2009.

Digital Library

[6]

J. Gordijn. E³-value in a Nutshell. Technical report, HEC University Lausanne, Lausanne, Oct. 07 2002.

[7]

C. Janiesch, R. Ruggaber, and Y. Sure. Eine Infrastruktur für das Internet der Dienste. HMD - Praxis der Wirtschaftsinformatik (45:261), 2008, pp. 71--79, June 2008.

[8]

H. Kett, K. Voigt, G. Scheithauer, and J. Cardoso. Service Engineering in Business Ecosystems. In Proc. of the XVIII. Int. RESER Conference, Stuttgart, Germany, September, 25--26 2008.

[9]

Object Management Group (OMG). Specification: Unified Modeling Lanugage (UML) version 2.0. http://www.omg.org/docs/formal/05-07-04.pdf, July 2007.

[10]

A. Osterwalder. The Business Model Ontology: A Proposition in a Design Science Approach. PhD thesis, Universite de Lausanne Ecole des Hautes Etudes Commerciales, 2004.

[11]

M. P. Papazoglou, P. Traverso, S. Dustdar, and F. Leymann. Service-oriented computing: a research roadmap. Int. J. Cooperative Inf. Syst., 17(2):223--255, 2008.

[12]

M. Peneder, S. Kaniovski, and B. Dachs. What Follows Tertiarisation? Structural Change and the Role of Knowledge-based Services. The Service Industries Journal, 23 Issue 2(146):47--66, March 2003.

[13]

G. Scheithauer and M. Winkler. A Service Description Framework for Service Ecosystems. Bamberger Beiträge zur Wirtschaftsinformatik 78, Bamberg University, October 2008. ISSN 0937--3349.

[14]

G. Scheithauer, G. Wirtz, and C. Toklu. Bridging the Semantic Gap between Process Documentation and Process Execution. In SEKE'08, Redwood City, California, USA, July, 1--3 2008.

[15]

H. Weigand, P. Johannesson, B. Andersson, and M. Bergholtz. Value-Based Service Modeling and Design: Toward a Unified View of Services. In CAiSE, vol. 5565 of LNCS, pages 410--424. Springer, 2009.

Digital Library

[16]

J. A. Zachman. A Framework for Information Systems Architecture. IBM Systems Journal, 26(3):276--292, 1987.

Digital Library

[17]

M. zur Muehlen, M. Indulska, and K. Kittel. Towards Integrated Modeling of Business Processes and Business Rules. In 19th ACIS 2008, Christchurch, New Zealand, December, 3--5 2008.

Cited By

Peruzzini MWiesner S(2019)Systematic Development of Product-Service SystemsSystems Engineering in Research and Industrial Practice10.1007/978-3-030-33312-6_10(265-296)Online publication date: 1-Nov-2019
https://doi.org/10.1007/978-3-030-33312-6_10
Yamakami T(2017)Unconventional service engineering: Toward a new paradigm of service engineering for empowering senior citizens in City platform as a service2017 8th IEEE International Conference on Software Engineering and Service Science (ICSESS)10.1109/ICSESS.2017.8342853(11-14)Online publication date: Nov-2017
https://doi.org/10.1109/ICSESS.2017.8342853
Pastor OGiachetti GMarín BValverde F(2013)Automating the Interoperability of Conceptual Models in Specific Development DomainsDomain Engineering10.1007/978-3-642-36654-3_14(349-373)Online publication date: 31-May-2013
https://doi.org/10.1007/978-3-642-36654-3_14
Show More Cited By

Index Terms

Business modeling for service engineering: a case study in the IT outsourcing domain
1. General and reference
  1. Cross-computing tools and techniques
    1. Metrics
2. Information systems
  1. Information systems applications

Recommendations

A SOA Based Software Engineering Design Approach in Service Engineering
ICEBE '09: Proceedings of the 2009 IEEE International Conference on e-Business Engineering

Service-oriented architecture (SOA) is for flexibility and reuse, and enables organizations to easily integrate systems, data, applications and processes through the linking of services. SOA also addresses the critical security and privacy issues. This ...
Integrated service engineering workbench: service engineering for digital ecosystems
MEDES '09: Proceedings of the International Conference on Management of Emergent Digital EcoSystems

The evolution of service-oriented architectures towards digital ecosystems comprehends a number of challenges. According to Papazoglou et al., one challenge is to develop services in a dynamic environment with high uncertainties, and in collaboration ...
Business modeling for service ecosystems
MEDES '10: Proceedings of the International Conference on Management of Emergent Digital EcoSystems

In this paper, we mainly propose a business model under the modeling framework for service ecosystems. We analyze the progress in modeling business ecosystems, digital ecosystems and service ecosystems. We point out the research gaps in modeling service ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

SAC '10: Proceedings of the 2010 ACM Symposium on Applied Computing

March 2010

2712 pages

ISBN:9781605586397

DOI:10.1145/1774088

Conference Chairs:
Sung Y. Shin
South Dakota State University
,
Sascha Ossowski
University Rey Juan Carlos, Spain
,
Michael Schumacher
University of Applied Sciences Western Switzerland, Switzerland
,
Program Chairs:
Mathew J. Palakal
Indiana University Purdue University
,
Chih-Cheng Hung
Southern Polytechnic State University

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

SIGAPP: ACM Special Interest Group on Applied Computing

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 March 2010

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Funding Sources

Bundesministerium fur Wirtschaft und Technologie

Conference

SAC'10

Sponsor:

SIGAPP

SAC'10: The 2010 ACM Symposium on Applied Computing

March 22 - 26, 2010

Sierre, Switzerland

Acceptance Rates

SAC '10 Paper Acceptance Rate 364 of 1,353 submissions, 27%;

Overall Acceptance Rate 1,650 of 6,669 submissions, 25%

Upcoming Conference

SAC '25

Sponsor:
sigapp

The 40th ACM/SIGAPP Symposium on Applied Computing

March 31 - April 4, 2025

Catania , Italy

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

4
Total Citations
View Citations
365
Total Downloads

Downloads (Last 12 months)3
Downloads (Last 6 weeks)2

Reflects downloads up to 02 Mar 2025

Other Metrics

View Author Metrics

Citations

Cited By

Peruzzini MWiesner S(2019)Systematic Development of Product-Service SystemsSystems Engineering in Research and Industrial Practice10.1007/978-3-030-33312-6_10(265-296)Online publication date: 1-Nov-2019
https://doi.org/10.1007/978-3-030-33312-6_10
Yamakami T(2017)Unconventional service engineering: Toward a new paradigm of service engineering for empowering senior citizens in City platform as a service2017 8th IEEE International Conference on Software Engineering and Service Science (ICSESS)10.1109/ICSESS.2017.8342853(11-14)Online publication date: Nov-2017
https://doi.org/10.1109/ICSESS.2017.8342853
Pastor OGiachetti GMarín BValverde F(2013)Automating the Interoperability of Conceptual Models in Specific Development DomainsDomain Engineering10.1007/978-3-642-36654-3_14(349-373)Online publication date: 31-May-2013
https://doi.org/10.1007/978-3-642-36654-3_14
Giachetti GValverde FMarin B(2012)Interoperability for model-driven development: Current state and future challenges2012 Sixth International Conference on Research Challenges in Information Science (RCIS)10.1109/RCIS.2012.6240445(1-10)Online publication date: May-2012
https://doi.org/10.1109/RCIS.2012.6240445

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten