David Aveiro
ABSTRACT
Much time is lost, in organizations, in the handling of unknown exceptions because organizational models are not current or coherent with reality and there is a lack of concepts and methods in organizational engineering (OE), for a continuous and timely update of models of organizational reality. To address these problems, a renowned methodology for OE -- DEMO (Design and Engineering Methodology for Organizations) and its underlying theory are improved and extended enabling a precise and integrated modeling of three aspects that we consider to be part of the function perspective of an organization: (1) viability -- specification of vital norms of operation that ensure the viability of the organization, dysfunctions and their causing exceptions, (2) change -- specification of the organizational engineering processes responsible for Generation, Operation and Discontinuation of organizational artifacts (OAs) -- for example, business rules or organizational actors -- in order to solve dysfunctions and (3) architecture -- specification of design rules that guide the referred engineering processes, restricting the "shape" of their end result -- OAs.
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