research-article

Aligning business goals and user goals by engineering hedonic quality

Authors:

Kerstin Klöckner,

Kirstin Kohler,

Sabine Niebuhr,

Claudia NassAuthors Info & Claims

EICS '10: Proceedings of the 2nd ACM SIGCHI symposium on Engineering interactive computing systems

Pages 241 - 250

https://doi.org/10.1145/1822018.1822056

Published: 19 June 2010 Publication History

Abstract

The following paper deals with quality properties that extend the traditional understanding of usability with its focus on the pragmatic aspects like efficiency and effectiveness on task performance in the context of business applications. The contribution of the approach is tow folded. First: We show how psychological theories about motivation and creativity can bridge the gap between business goals and users' goals and attitude with interaction design. We introduce an engineering approach that allows to deliberately design for fun/joy in a given business context. Second: We show how to reuse the experience from former or other projects by describing the interaction design as pattern candidates. This approach has been applied successfully many times and we elaborate it in a case study conducted for one of our clients, including an empirical evaluation that shows an improved working behavior and increased user acceptance of the software.

References

[1]

Hassenzahl, M., The Thing and I: Understanding the Relationship Between User and Product, in Funology: from usability to enjoyment, M.A. Blythe, et al., Editors. 2003, Kluwer Academic Publishers. p. 31--42.

Digital Library

[2]

Blythe, M., M. Hassenzahl, and P. Wright, More funology. Interactions, 2004. 11(5).

[3]

Hassenzahl, M. and N. Tractinsky, Empirical studies of the user experience. Behavior and Information Technology, 2006(A special issue).

[4]

Norman, D., Emotional Design: Why We Love (or Hate) Everyday Things. Basic Book, 2005

[5]

Shneiderman, B., Designing for fun: how can we design user interfaces to be more fun? interactions, 2004. 11(5): p. 48--50.

Digital Library

[6]

Ahn, L., Games with a purpose. IEEE Computer, 2006. 39(6): p. 92--94.

Digital Library

[7]

Harbich, S., Hassenzahl, M. Beyond Task Completion in the Workplace: Execute, Engage, Evolve, Expand. In Christian Peter, Russell Beale, editors, Affect and Emotion in Human-Computer Interaction, From Theory to Applications. Volume 4868 of Lecture Notes in Computer Science, pages 154--162, Springer, 2008.

Digital Library

[8]

ISO 9241-11, Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 11: Guidance on usability (FOREIGN STANDARD). 1998.

[9]

Constantine, L.L. and L.A.D. Lockwood, A Practical Guide to the Essential Models and Methods of Usage-Centered Design. 1999: Addison-Wesley. 579.

Digital Library

[10]

Cooper, A. and R. Reimann, About face 2.0: The essentials of interaction design. 2003: NY: John Wiley & Sons. 576.

Digital Library

[11]

Gerhardt-Powals, J., Cognitive engineering principles for enhancing human-computer performance. International Journal of Human-Computer Interaction, 1996. 8(2): p. 189--211.

Digital Library

[12]

Lidwell, W., K. Holden, and J. Butler, Universal principles of design. 2003: Rockport Publishers. 216.

[13]

Nielsen, J., Ten Usability Heuristics. 1994.

[14]

Shneiderman, B., Designing the user interface. Strategies for effective human-computer interaction. 1998: MA: Addison-Wesley.

Digital Library

[15]

Tognazzini, B., First principles of interaction design. 2003.

[16]

Geen, R.G., Human motivation: A social psychological approach. 1994: Belmont, CA: Cole. 368.

[17]

Weiner, B., Achievement motivation and attribution theory. 1974: Morristown, N.J.: General Learning Press.

[18]

Bandura, A., Self-efficacy. Encyclopedia of psychology, 1994. 3(2): p. 368--369.

[19]

Rotter, J., Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs, 1966. 80(1): p. 1--28.

[20]

Bell, B. and S. Kozlowski, Goal orientation and ability: Interactive effects on self-efficacy, performance, and knowledge. Journal of Applied Psychology, 2002. 87(3): p. 497--505.

[21]

Csikszentmihalyi, M., Flow: The Psychology of Optimal Experience. 1990: New York: Harper and Row. 320.

[22]

Maslow, A.H., Motivation and personality. 1954: New York: Harper.

[23]

Herzberg, F., B. Mausner, and B.B. Snyderman, The Motivation to Work. 1959: New York: John Wiley & Sons.

[24]

Reiss, S., Who am I? The 16 basic desires that motivate our actions and define our personalities. 2000: New York: Tarcher/Putnam. 280.

[25]

Heider, F., The psychology of interpersonal relations. 1958: New York: Wiley. 322.

[26]

Festinger, L., A theory of cognitive dissonance. 1957: Stanford University Press. 291.

[27]

Heider, F., Attitudes and cognitive organization. Journal of Psychology, 1946. 21(1): p. 107--112.

[28]

Bem, D., Self-perception: An alternative interpretation of the cognitive dissonance phenomena. Psychological Review, 1967. 74(1): p. 183--200.

[29]

Cialdini, R.B., et al., Reciprocal Concessions Procedure for Inducing Compliance: The door-in the face Technique. Journal of Personality and Social Psychology, 1975. 31(1): p. 206--215.

[30]

Petty, R.E. and J.T. Cacioppo, The elaboration likelihood model of persuasion, in Advances in Experimental Social Psychology, L. Berkowitz, Editor. 1996, New York: Academic Press. p. 123--205.

[31]

Sherif, M. and C.I. Hovland, Social Judgment: Assimilation and contrast effects in communication and attitude change. 1961: New Haven: Yale University Press.

[32]

Cushman, P., Constructing the Self, Constructing America: A cultural history of psychotherapy. 1995: US, Canada: Da Capo Press. 414.

[33]

Fogg, B.J., Persuasive Technology: Using Computers to Change What We Think and Do. 2003: Elsevier, Morgan Kaufmann Publishers, Inc. 312.

Digital Library

[34]

Schmid, K., Making AI Systems more creative: the IPC-model. Knowledge-Based Sytems, 1996. 9(6): p. 385--397.

[35]

Hadamard, J., The Psychology of Invention in the Mathematical Field. 1954: Dover Publications. 145.

[36]

Daupert, D., The Osborn-Parnes Creative Problem Solving manual. 2002.

[37]

Poincare, H., The Foundations of Science: Science and Hypothesis, The Value of Science. 1982: Science and Method, Univ. Press of America.

[38]

Boden, M., The Creative Mind: Myths and Mechanisms. 1990: Basic Books, New York. 344.

Digital Library

[39]

Kerkow, D., Graf, C., KREA-FUN: Systematic Creativity for Enjoyable Software Applications, Workshop: Design principles for software that engages its users at the Interact 2007 Conference, Rio de Janeiro, Brazil.

[40]

Prümper, J.; Anft, M. (1993): Die Evaluation von Software auf Grundlage des Entwurfs zur internationalen Ergonomie-Norm ISO 9241 Teil 10. In K.H.Rödiger (Ed.), Software-Ergonomie '93. Stuttgart: B.G. Teubner, S. 145--156.

[41]

Hassenzahl, M.; Burmester, M.; Koller, F. (2003): AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In Ziegler, J.; Szwillus, G. (Hrsg.), Mensch & Computer 2003. Interaktion in Bewe-gung. Stuttgart: B.G. Teubner, S. 187--196.

[42]

Klöckner, K., Nass, Claudia, and Dobrajc M. "Veto": Eine empirische Studie über die Steigerung der User Experience durch Autonomie. In: Brau, H., Diefenbach, S., Hassenzahl, M., Kohler, K., Koller, F., Peissner, M., Petrovic, K., Thielsch, M., Ullrich, D., and Zimmermann, D. (Eds): Usability Professionals 2009, pp. 13--17.

[43]

Gamma, E., et al., Design Patterns -- Elements of Reusable Object Oriented Software. 1995: Addison-Wesley.

Digital Library

[44]

Tidwell, J., Common ground: A Pattern Language for Human-Computer Interface Design.

[45]

Dearden, A. and J. Finlay, Pattern Languages in HCI: A Critical Review. Human-Computer Interaction, 2006. 21: p. 49--102.

[46]

Tidwell, J., Designing "Designing Interfaces:" How Not to Write a Pattern Catalog. Presentation held at UPA 2007. URL {last visited March 12 2010}: jtidwell.net/talks/UPA2007_Designing_Designing_Interfaces.ppt

[47]

Tidwell, J., Designing Interfaces: Patterns for Effective Interaction Design. O'Reilly Media, Inc., 2006

Digital Library

[48]

Welie, van Martijn, Interaction Design Patterns. http://www.welie.com/patterns/ {last visited March 12 2010}

[49]

Niebuhr, S., K. Kohler, and C. Graf. Engaging Patterns: Challenges and Means shown at an Example. in Engineering Interactive Systems EHCI. 2007. Salamanca, Spain.

[50]

Klöckner, K., and Kohler, K. Softwareentwickler als Intreaktionsgestalter: Erfahrungen zu Einsatz und Verwendung von Interaktionspattern. In: Brau, H., Diefenbach, S., Hassenzahl, M., Koller, F., Peissner, M, and Röse, K. (Eds.): Usability Professionals 2008. pp. 83--87.

[51]

Kohler, K., S. Niebuhr, and M. Hassenzahl. Stay on the ball! An interaction pattern approach to the engineering of motivation. In Human-Computer Interaction -- INTERACT 2007. Berlin, Heidelberg, New York: Springer, pp. 88--92.

Digital Library

[52]

Nass, C., Kerkow, D., and Jung, J. The Fulfillment of User Needs and the Course of Time in Field Investigation. Accepted at CHI 2010.

Digital Library

Cited By

Nass CAdam SDoerr JTrapp M(2012)Balancing User and Business Goals in Software Development to Generate Positive User ExperienceHuman-Computer Interaction: The Agency Perspective10.1007/978-3-642-25691-2_2(29-53)Online publication date: 19-Jan-2012
https://doi.org/10.1007/978-3-642-25691-2_2
Seissler MMeixner GSeffah ABreiner KForbrig PKlöckner KSeissler MMeixner D(2011)PEICSProceedings of the 2nd International Workshop on Pattern-Driven Engineering of Interactive Computing Systems10.1145/2018431.2018432(1-3)Online publication date: 13-Jun-2011
https://dl.acm.org/doi/10.1145/2018431.2018432
Santorum M(2011)A serious game based method for business process management2011 FIFTH INTERNATIONAL CONFERENCE ON RESEARCH CHALLENGES IN INFORMATION SCIENCE10.1109/RCIS.2011.6006843(1-12)Online publication date: May-2011
https://doi.org/10.1109/RCIS.2011.6006843

Index Terms

Aligning business goals and user goals by engineering hedonic quality
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models
  2. Interaction design
    1. Interaction design theory, concepts and paradigms

Recommendations

The Business Goals Viewpoint

Architectures come about through forces and needs other than those captured in traditional requirements documents. A business goal expresses why a system is being developed and what stakeholders in the developing organization, the customer organization, ...
Business goals as architectural knowledge
SHARK '10: Proceedings of the 2010 ICSE Workshop on Sharing and Reusing Architectural Knowledge

In this paper we argue that business goals constitute an important type of architectural knowledge. Quality attributes are often the primary drivers (shaping forces) behind an architecture, but quality attributes derive from an organization's business ...
Using Business Goals to Inform a Software Architecture
RE '10: Proceedings of the 2010 18th IEEE International Requirements Engineering Conference

Requirements specifications seldom allow software and system architects to understand the business goals for a system. Architects need that information in order to design an appropriate architecture for the problem at hand. In this paper, we present a ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

EICS '10: Proceedings of the 2nd ACM SIGCHI symposium on Engineering interactive computing systems

June 2010

390 pages

ISBN:9781450300834

DOI:10.1145/1822018

General Chairs:
Noi Sukaviriya
IBM T.J. Watson Research Center, USA
,
Jean Vanderdonckt
Université catholique de Louvain, Belgium
,
Program Chair:
Michael Harrison
Newcastle University, UK

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 19 June 2010

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

EICS '10

Sponsor:

SIGCHI

EICS '10: ACM SIGCHI Symposium on Engineering Interactive Computing Systems

June 19 - 23, 2010

Berlin, Germany

Acceptance Rates

Overall Acceptance Rate 73 of 299 submissions, 24%

Upcoming Conference

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

3
Total Citations
View Citations
340
Total Downloads

Downloads (Last 12 months)4
Downloads (Last 6 weeks)0

Reflects downloads up to 07 Mar 2025

Other Metrics

View Author Metrics

Citations

Cited By

Nass CAdam SDoerr JTrapp M(2012)Balancing User and Business Goals in Software Development to Generate Positive User ExperienceHuman-Computer Interaction: The Agency Perspective10.1007/978-3-642-25691-2_2(29-53)Online publication date: 19-Jan-2012
https://doi.org/10.1007/978-3-642-25691-2_2
Seissler MMeixner GSeffah ABreiner KForbrig PKlöckner KSeissler MMeixner D(2011)PEICSProceedings of the 2nd International Workshop on Pattern-Driven Engineering of Interactive Computing Systems10.1145/2018431.2018432(1-3)Online publication date: 13-Jun-2011
https://dl.acm.org/doi/10.1145/2018431.2018432
Santorum M(2011)A serious game based method for business process management2011 FIFTH INTERNATIONAL CONFERENCE ON RESEARCH CHALLENGES IN INFORMATION SCIENCE10.1109/RCIS.2011.6006843(1-12)Online publication date: May-2011
https://doi.org/10.1109/RCIS.2011.6006843

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten