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Transformation du travail et prévention des risques: aménagement des espaces d'activités et conception des postes de travail dans les bureaux de poste

Published: 12 October 2010 Publication History

Abstract

The Project "Customer Service Area" (Espace Service Client - ESC), currently implemented in post offices, resulting in a new configuration of working positions in "Ilots" now involves the position of standing work for the clerks, both for traditional activities (sending mail) or new (management of "boutique" sale of postal products, regional products, telephony, ...). With a view to preventing risks in the health and safety at work, an ergonomic support was created from feedback experiments conducted in the first twenty tests ESC offices equipped with furniture derived from those existing in current offices. Given the results, it was necessary to design specific furniture for different "Ilots" that were then validated through user testing. Other recommendations have also been developed for the management of workspaces, the choice of different furniture, and the establishment of frequent rotations on different working positions, to prevent risks in terms of health older staff.

References

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Wolff, M., Leroy, B., Peschaud, F., Mollard, R. Transformation du travail et accompagnement ergonomique: l'exemple de la restructuration des bureaux de Poste. Actes de la conference Ergo'IA 2010, Biarritz, 2010.
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Cited By

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  • (2012)Développement d'une plate-forme d'évaluation personnalisable et adaptable pour l'étude du comportement émotionnel en situation de multisollicitationLe travail humain10.3917/th.753.0253Vol. 75:3(253-277)Online publication date: 7-Nov-2012
  • (2010)Transformation du travail et accompagnement ergonomiqueProceedings of the Ergonomie et Informatique Avancee Conference10.1145/1868650.1868683(200-207)Online publication date: 12-Oct-2010
  • (2010)Etude du comportement et des émotions dans un contexte de multisollicitationsProceedings of the Ergonomie et Informatique Avancee Conference10.1145/1868650.1868661(67-74)Online publication date: 12-Oct-2010

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    cover image ACM Other conferences
    Ergo'IA '10: Proceedings of the Ergonomie et Informatique Avancee Conference
    October 2010
    254 pages
    ISBN:9781450302739
    DOI:10.1145/1868650
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 12 October 2010

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    Author Tags

    1. ergonomic support
    2. furniture ergonomics
    3. health
    4. risk prevention
    5. transformation of work

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    • (2012)Développement d'une plate-forme d'évaluation personnalisable et adaptable pour l'étude du comportement émotionnel en situation de multisollicitationLe travail humain10.3917/th.753.0253Vol. 75:3(253-277)Online publication date: 7-Nov-2012
    • (2010)Transformation du travail et accompagnement ergonomiqueProceedings of the Ergonomie et Informatique Avancee Conference10.1145/1868650.1868683(200-207)Online publication date: 12-Oct-2010
    • (2010)Etude du comportement et des émotions dans un contexte de multisollicitationsProceedings of the Ergonomie et Informatique Avancee Conference10.1145/1868650.1868661(67-74)Online publication date: 12-Oct-2010

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