ABSTRACT
This paper proposes that social navigation can solve many of the challenges facing user experience in collaborative systems. Three key values and three phases of design for social navigation support are identified. The values of social navigation support in collaboration are: discovery of new features; predicting the consequence of certain actions and decisions based on what other people have done previously; and conveying cultural context to meet the expectations of other members of the collaborative space. The phases are: collection of what other people have done; evaluation of consequences about the actions and decisions users can make; and presentation of the appropriate information to help the user with the best decision. The paper outlines how each value can be maximized through design at each phase. Examples are provided to illustrate that social navigation is ready to be integrated into collaboration tools to improve overall usability.
- Besnard, D. and Arief, B. 2004. Computer security impaired by legitimate users. Computer & Security. Volumn 23 (February 2004), 253--264.Google Scholar
- Bogdanov, E., Helou., S. E., Gillet, D., Salzmann, C. and Sire S. 2010. Graaasp: a Web 2.0 Research Platform for Contextual Recommandation with Aggregated Data. In Proceedings of the 28th of the international conference extended abstracts on Human factors in computing systems. (Atlanta, Georgia, United States, 2010). 3523--3528. DOI=http://doi.acm.org/10.1145/1753846.1754012. Google ScholarDigital Library
- Birukou, A., Blanzieri, E. and Giorgini, P. 2006. Implicit Culture as a Tool for Social Navigation. Workshop on the Social Navigation and Community-Based Adaption Technologies. (Dublin, Ireland, 2006).Google Scholar
- Dieberger, A., Dourish, P., Hook, K., Resnick, P. and Wexelblat, A. 2000. Social Navigation: Techniques for Building More Usable Systems. Interactions. Volumn 7, Issue 6 (Nov./Dec. 2000) 36--45. DOI=http://doi.acm.org/10.1145/352580.352587 Google ScholarDigital Library
- DiGioia, P. and Dourish, P. 2005. Social Navigation as a Model for Usable Security. In Proceedings of the 2005 symposium on Usable privacy and security. (Pittsburgh, Pennsylvania, United States, 2005). 101--108. DOI=http://doi.acm.org/10.1145/1073001.1073011. Google ScholarDigital Library
- Goecks, J., Edwards, W. K. and Mynatt, E. D. Challenges in Supporting End-User Privacy and Security Management with Social Navigation. Proceedings of the 5th Symposium on Usable Privacy and Security. (Mountain View, California, United States, 2009). Article No.: 5. DOI=http://doi.acm.org/10.1145/1572532.1572539. Google ScholarDigital Library
- Gross, J. B. and Rosson, M. B. 2007. Looking for trouble: understanding end-user security management. Proceedings of the 2007 symposium on Computer human interaction for the management of information technology. (Cambridge, Massachusetts, United States, 2007). Article No.: 10. DOI=http://doi.acm.org/10.1145/1234772.1234786. Google ScholarDigital Library
- Henry, R. 2009. Universal Collaboration. The Future of Unified Communication and Collaboration. Advaiya Inc.Google Scholar
- Herzog, A. and Shahmehri, N. 2007. User Help Techniques for Usability Security. In Proceedings of the 2007 symposium on Computer human interaction for the management of information technology. (Cambridge, Massachusetts, United States, 2007). Article No.: 11. DOI=http://doi.acm.org/10.1145/1234772.1234787. Google ScholarDigital Library
- Kurhila, J., Miettinen, M., Nokelainen, P. and Tirri, H. 2002. EDUCO -- A Collaborative Learning Environment using Social Navigation. In Proceedings of the Second International Conference on Adaptive Hypermedia and Adaptive Web-Based Systems Lecture Notes In Computer Science; Vol. 2347. Springer-Verlag London, UK. 242--252. Google ScholarDigital Library
- Lamont, S. and Lokesh, D. 2010. Assessing the State of Collaboration. Return to Essential. All Collaboration.Google Scholar
- Ling, K., Beenen, G., Ludford, P. J., Wang, X., Chang, K., Li, X., Cosley, D., Frankowski, D., Terveen, L., Rashid, A. M., Resnick, P. and Kraut, R. E. Using Social Psychology to Motivate Contribution to Online Comments. 2005. Journal of Computer-Mediated Communication. 10(4) (2005).Google Scholar
- Maxion, R. A. and Reeder, R. W. 2005. Improving User-Interface Dependability through Mitigation of Human Error. International Journal of Human-Computer Studies. Volume 63, Issue 1--2 (July 2005), 25--50. Google ScholarDigital Library
- McAfee, P. A. 2006. Enterprise 2.0: the dawn of emergent collaboration. MIT Sloan Management Review, 47 (3) (April 2006), 21--28.Google Scholar
- Mertens, R., Farzan, R. and Brusilovsky, P. 2006. Social Navigation in Web Lectures. In Proceedings of the seventeenth conference on Hypertext and hypermedia. (Odense, Denmark, 2006). 41--44. DOI=http://doi.acm.org/10.1145/1149941.1149950. Google ScholarDigital Library
- Millen, D. R., Feinberg, J. and Kerr, B. 2006. Dogear: Social Bookmarking in the Enterprise. In Proceedings of the SIGCHI conference on Human Factors in computing systems. (Montréal, Québec, Canada, 2006). 111--120. DOI=http://doi.acm.org/10.1145/1124772.1124792. Google ScholarDigital Library
- Onyechi, G. C. and Abeysinghe, G. 2009. Adoption of Web Based Collaboration Tools in the Enterprise: Challenges and Opportunities. In Current Trends in Information Technology, 2009 International Conference on the. (Dubai, United Arab Emirates, December 15--16, 2009). 1--6. DOI=10.1109/CTIT.2009.5423111.Google Scholar
- Rashid, A. M., Ling, K., Tassone, R. D., Resnick, P., Kraut, R. and Riedl, J. Motivating Participation By Displaying the Value of Contribution. 2006. In Proceedings of the SIGCHI conference on Human Factors in computing systems. (Montréal, Québec, Canada, 2006). 955--958. DOI=http://doi.acm.org/10.1145/1124772.1124915. Google ScholarDigital Library
- Riedl, M. O. 2001. A Computational Model and Classification Framework for Social Navigation. In Proceedings of the 6th international conference on Intelligent user interfaces. (Santa Fe, New Mexico, United States, 2001). 137--144. DOI=http://doi.acm.org/10.1145/359784.360320 Google ScholarDigital Library
- Robertson, J. 2007. Successful collaboration requires support. Step Two Designs (November 2007).Google Scholar
- Robertson, J. 2007. Establish a portfolio of collaboration tools. Step Two Designs (November 2007).Google Scholar
- Svensson, M., Hook, K., Laaksolahti, J. and Waern, A. 2001. Social Navigation of Food Recipes. In Proceedings of the SIGCHI conference on Human factors in computing systems. (Seattle, Washington, United States, 2001). 341--348. DOI=http://doi.acm.org/10.1145/365024.365130 Google ScholarDigital Library
- Wexelblat, A. 1998. History-Rich Tools for Social Navigation. In CHI 98 conference summary on Human factors in computing systems. (Los Angeles, California, United States, 1998) 359--360. DOI=http://doi.acm.org/10.1145/286498.286827 Google ScholarDigital Library
- Williams, A. 2009. Real-Time Collaboration Has Stalled...For Now. ReadWriteWeb (October 2009).Google Scholar
- Young, G. O. 2009. The Enterprise 2.0 Buyer Profile: 2009. Forrester Research (May 2009).Google Scholar
Index Terms
- Principles for applying social navigation to collaborative systems
Recommendations
Transparent collaboration: letting users simulate another user's world
CHiMiT '10: Proceedings of the 4th Symposium on Computer Human Interaction for the Management of Information TechnologyWhile trying to learn how to use current collaboration systems, users face many challenges, including difficulty trying out new features and experimenting without their actions affecting other users. This paper proposes an innovative approach to solve ...
Social translucence: an approach to designing systems that support social processes
Special issue on human-computer interaction in the new millennium, Part 1We are interested in desiging systems that support communication and collaboration among large groups of people over computing networks. We begin by asking what properties of the physical world support graceful human-human communication in face-to-face ...
Social navigation: modeling, simulation, and experimentation
AAMAS '03: Proceedings of the second international joint conference on Autonomous agents and multiagent systemsThe term social navigation refers to the process of seeking social interaction as a source of navigational support. In this paper we present a computational model of social navigation as an extension to an existing conceptual, non-computational model of ...
Comments