Fawaz A. AL Zaghoul
ABSTRACT
In the emerging electronic environment, knowing how to measure Web service quality is of great importance. To attain the desired quality of Website services, it is necessary to produce a framework that enables evaluation of a web service quality. This paper defines and categorizes the quality factors for measuring web service quality. Moreover, the paper includes a framework to establish quality factors in terms of attributes, in addition to their level of importance based on the opinion of highly-skilled professionals. The primary goals are identifying, qualifying, categorizing and ranking these factors. These factors would be used to give indications for the improvement of the web services quality.
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