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Supporting negotiation and dispute resolution with computing and communication technologies

Published: 07 November 2010 Publication History

Abstract

Careful study of the application of computer and communications technologies to negotiation and dispute resolution can lead to a more harmonious and functional society, but also to more effective technology for software development and evaluation, and to new facilities for pursuing social science research. Work in this area has initially been spurred on by rapid growth in the number and variety of disputes in the world, which seem to be increasing as the number of parties grows and the variety of their interactions increases. Initial application of software technology to support dispute resolution has shown encouraging success, and suggests a broader research program in which computer science and social science research enrich each other. The resulting mature technological support for dispute resolution should, moreover, have important benefits for software development, a domain in which constructive approaches to resolving disputes should be of enormous value.

References

[1]
Fisher R, Ury WL, Patton B, Getting to Yes: Negotiating Agreement Without Giving In, 2nd edition, 1992 Penguin.
[2]
Katsh, E. and Rifkin, J., Online Dispute Resolution: Resolving Disputes in Cyberspace. Jossey-Bass, San Francisco, 2001
[3]
eBay Resolution Center (2010) URL http://resolutioncenter.ebay.com/
[4]
Katsh, E., Osterweil, L. and Sondheimer, N.K., Process Technology for Achieving Government Online Dispute Resolution. in National Conference on Digital Government Research, (Seattle, WA, 2004).
[5]
Clarke, L.A., Gaitenby, A., Gyllstrom, D., Katsh, E., Marzilli, M., Osterweil, L.J., Rainey, D., Sondheimer, N.K., Wing, L. and Wise, A., Realizing Online Dispute Resolution in a Federal Agency through Process-Based Methods. in The National Conference on Digital Government Research, (San Diego, CA, 2006).
[6]
Wise, A. Little-JIL 1.5 Language Report, Dept. of Comp. Scie, U. of Massachusetts, Amherst, MA 2006, http://laser.cs.umass.edu/publications/index.jsp.
[7]
Cass, A.G., Lerner, B.S., McCall, E.K., Osterweil, L.J., Sutton, S.M. Jr., and Wise, A.E., Little-JIL/Juliette: A Process Definition Language and Interpreter, 22nd International Conference on Software Engineering (ICSE 2000), Limerick, Ireland, pp. 754--757, June 2000.
[8]
Wise, A., Aaron, C.G., Lerner, B.S., McCall, E., J., O. and Sutton, S.M., Using Little-Jil to Coordinate Agents in Software Engineering. in Automated Software Engineering Conference, (Grenoble, France, 2000), IEEE Computer Society 155.
[9]
Simidchieva, B.I, and Osterweil, L.J., STORM2: Process Guided Online Dispute Resolution, Dept. of Comp. Sci. U. of Massachusetts Tech. Report, Amherst MA 2009, http://laser.cs.umass.edu/publications/index.jsp

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cover image ACM Conferences
FoSER '10: Proceedings of the FSE/SDP workshop on Future of software engineering research
November 2010
460 pages
ISBN:9781450304276
DOI:10.1145/1882362
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Publication History

Published: 07 November 2010

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  1. dispute resolution
  2. human-computer collaborative systems
  3. process definition and execution

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  • (2024)Using Situational Crime Prevention (SCP)-C3 cycle and common inventory of cybersecurity controls from ISO/IEC 27002:2022 to prevent cybercrimesJournal of Cybersecurity10.1093/cybsec/tyae02010:1Online publication date: 19-Nov-2024

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