skip to main content
10.1145/1899503.1899561acmconferencesArticle/Chapter ViewAbstractPublication PageshtConference Proceedingsconference-collections
research-article

CSFs for decision-making support systems: an IS practitioner-researcher perspective

Published: 11 October 2010 Publication History

Abstract

Organisations require the support of information systems (IS) to improve business performance and decision-making. Two popular IS implemented in organisations in South Africa are Decision Support Systems (DSS) and Executive Information Systems (EIS). Critical success factors (CSFs) are associated with the successful implementation of DSS and EIS in organisations. From an IS practitioner-researcher perspective, a review was made of the available literature during the period 1994--1998 of previously identified CSFs for the successful implementation of DSS and EIS in organisations in South Africa. With the advent of the Web and Web-based technologies, six pointers are suggested towards a future CSFs for DSS and EIS implementation practitioner-research agenda in South Africa.

References

[1]
Bocij, P., Greasley, A. and Hickie, S. 2008. Business Information Systems. Fourth Edition. Pearson Education Limited, Harlow, Essex, England.
[2]
Laudon, K. C. and Laudon, J. P. 2007. Management Information Systems. Managing the Digital Firm. Pearson Education, Inc., Upper Saddle River, NJ, USA.
[3]
Power, D. J. 2007. A brief history of decision support systems. DOI= http://www.DSSResources.com/history/dsshistory.html
[4]
Rockart, J. F. 1979. Chief Executives Define their Own Data Needs. Harvard Business Review. 81--93.
[5]
Watson, H. J., Houdeshel, G. and Rainer, R. K. Jr. 1997. Building Executive Information Systems and other Decision Support Applications. John Wiley & Sons, Inc., NY, USA.
[6]
Williams, B. K. and Sawyer, S. 2007. Using Information Technology. Eighth Edition. McGraw-Hill, NY, USA.

Index Terms

  1. CSFs for decision-making support systems: an IS practitioner-researcher perspective

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    SAICSIT '10: Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
    October 2010
    447 pages
    ISBN:9781605589503
    DOI:10.1145/1899503
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Sponsors

    • AAIICT: African Advanced Institute for Information & Communications Technology
    • NRF
    • ACM: Association for Computing Machinery
    • CSIR: CSIR
    • Microsoft: Microsoft
    • ASFKP-ICT: South Africa-Finland Knowledge Partnership on ICT
    • SAICSIT: So. African Inst. Of Computer Scientists & Info Tecnologists
    • Telkom: Telkom
    • IFIP

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 11 October 2010

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. critical success factors (CSFs)
    2. decision support systems (DSS)
    3. executive information systems (EIS)
    4. practitioner-research

    Qualifiers

    • Research-article

    Conference

    SAICSIT '10
    Sponsor:
    • AAIICT
    • ACM
    • CSIR
    • Microsoft
    • ASFKP-ICT
    • SAICSIT
    • Telkom

    Acceptance Rates

    Overall Acceptance Rate 187 of 439 submissions, 43%

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • 0
      Total Citations
    • 171
      Total Downloads
    • Downloads (Last 12 months)2
    • Downloads (Last 6 weeks)0
    Reflects downloads up to 20 Feb 2025

    Other Metrics

    Citations

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Figures

    Tables

    Media

    Share

    Share

    Share this Publication link

    Share on social media