Balázs Péter Hámornik
ABSTRACT
The paper is introducing an online communication behavior measurement protocol, developed for medical team work, especially for studying the medical rehabilitation teams on interdisciplinary meetings. The purpose of the research is to analyze the development and usage of shared mental models (SMM) through the communication in medical practice of interdisciplinary rehabilitation teams in order to identify the factors determining the patient safety, and the effectiveness of rehabilitation. The online quantitative rating method uses two parallel raters to count and record the communication utterances of each participant directed to another. The quantitative and interactional data is analyzed, and visualized by AGNA network analysis software. Based on the results (network indices, and communication network diagram) the strong and weak points of communication can be recognized, as the important areas of SMM development. This can be a basis of a development process to enhance team effectiveness, and patient safety.
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Index Terms
- Field measurement protocol for team communication: a study of medical rehabilitation team interaction
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