Patrick Wagstrom
Marshini Chetty
ABSTRACT
As digital communities grow in size their feature sets also grow with them. Different users have different experiences with the same tools and communities. Enterprises and other organizations seeking to leverage these communities need a straightforward way to analyze and compare a variety of salient attributes of these communities. We describe a taxonomy and tool for crowd-sourcing user based evaluations of enterprise relevant attributes of digital communities and present the results of a small scale study on its usefulness and stability across multiple raters.
- Dubé, L., Bourhis, A., and Jacob, R. Towards a typology of virtual communities of practice. Interdisciplinary Journal of Information, Knowledge, and Management, 1:3--13, 2006.Google Scholar
- Ehrlich, K. and Shami, N.S. Microblogging inside and outside the workplace. In Proc 2010 AAAI Conference on Weblogs and Social Media. AAAI, 2010.Google Scholar
- Lazar, J. and Preece, J. Classification schema for online communities. In Proc AMCIS 1998Google Scholar
- Quan-Haase, A., Cothrel, J., Wellman, B. Instant messaging for collaboration: a case study of a high-tech firm. Journal of Computer-Mediated Communication, 10(4)2005.Google Scholar
Index Terms
- A dive into online community properties
Recommendations
Theory Driven Community Analytics and Influence on Community Success
CSCW '16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing CompanionThis paper describes two projects that analyze online community behaviors. The first discusses the modeling of emotional and factual language within argumentative forums. When applied to enterprise communities, this model is found to be a predictor of ...
Recommending social media content to community owners
SIGIR '14: Proceedings of the 37th international ACM SIGIR conference on Research & development in information retrievalOnline communities within the enterprise offer their leaders an easy and accessible way to attract, engage, and influence others. Our research studies the recommendation of social media content to leaders (owners) of online communities within the ...
CommunityCompare: visually comparing communities for online community leaders in the enterprise
CHI '13: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsOnline communities are important in enterprises, helping workers to build skills and collaborate. Despite their unique and critical role fostering successful communities, community leaders have little direct support in existing technologies. We ...
Comments