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Exploring citizens' intention to use government websites in Taiwan: an empirical study

Published: 08 November 2010 Publication History

Abstract

With the global emergence of positively transforming public service delivery applying Internet operation and government websites, there has been a growing need for research on factors influencing adoption of e-government services. To fill up the existing knowledge gap in this area, this paper examines factors influencing behavioral intention and attitude toward government websites usage among citizens in Taiwan. Drawing on widely employed intention-based models and on the literature on trustworthiness factors, this paper develops an integrated framework and proposes influences positively related to the adoption intention. We examined this framework using survey data from 200 citizens with prior usage experience in Taiwan. The results show that trust of government, facilitating conditions, perceived usefulness, and perceived ease of use have significant positive effects on usage intention to e-government. The results can help the policy makers identify the factors significant for encouraging adoption of e-government services and strategic revision.

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  • (2023)UX in E-Government Services for Citizens: A Systematic Literature ReviewJournal of User Experience 10.5555/3605526.360552918:3(133-169)Online publication date: 1-May-2023
  • (2021)Social media intention mining for sustainable information systems: categories, taxonomy, datasets and challengesComplex & Intelligent Systems10.1007/s40747-021-00342-99:3(2773-2799)Online publication date: 5-Apr-2021

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cover image ACM Other conferences
iiWAS '10: Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services
November 2010
895 pages
ISBN:9781450304214
DOI:10.1145/1967486
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 08 November 2010

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  1. citizen trust
  2. e-government
  3. government websites

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  • (2023)UX in E-Government Services for Citizens: A Systematic Literature ReviewJournal of User Experience 10.5555/3605526.360552918:3(133-169)Online publication date: 1-May-2023
  • (2021)Social media intention mining for sustainable information systems: categories, taxonomy, datasets and challengesComplex & Intelligent Systems10.1007/s40747-021-00342-99:3(2773-2799)Online publication date: 5-Apr-2021

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