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The times they are a-changin': mobile payments in india

Published: 07 May 2011 Publication History

Abstract

We report on an ethnographic study of payment and banking practices in India. Currently a mobile payment mechanism is being developed in India and we were interested to see how it would fit with various current payment systems for various types of users. Therefore we studied a variety of current payment situations and gained an understanding of the banking and payment practices and needs of a diverse community. Our aim was to inform the development of interface elements, applications and services that would support the needs we uncovered. We describe our findings and the design ideas they provoked.

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        cover image ACM Conferences
        CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
        May 2011
        3530 pages
        ISBN:9781450302289
        DOI:10.1145/1978942
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        Published: 07 May 2011

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        Author Tags

        1. ecosystem
        2. ethnography
        3. financial inclusion
        4. india
        5. interaction
        6. mobile payments
        7. payment practices
        8. services

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        Cited By

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        • (2023)A modified EDAS model for comparison of mobile wallet service providers in IndiaFinancial Innovation10.1186/s40854-022-00443-59:1Online publication date: 19-Jan-2023
        • (2023)Advocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in IndiaProceedings of the ACM on Human-Computer Interaction10.1145/35795967:CSCW1(1-23)Online publication date: 16-Apr-2023
        • (2023)Print Your Money: Cash-Like Experiences with Digital MoneyExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585772(1-7)Online publication date: 19-Apr-2023
        • (2023)Blockchain and Beyond: Understanding Blockchains Through Prototypes and Public EngagementACM Transactions on Computer-Human Interaction10.1145/350346229:5(1-73)Online publication date: 6-Jan-2023
        • (2022)Making Digital Money “Work” for Low-Income UsersResearch Anthology on Microfinance Services and Roles in Social Progress10.4018/978-1-6684-7552-2.ch013(232-250)Online publication date: 23-Sep-2022
        • (2021)“Who is protecting us? No one!” Vulnerabilities Experienced by Low-Income Indian Merchants Using Digital PaymentsProceedings of the 4th ACM SIGCAS Conference on Computing and Sustainable Societies10.1145/3460112.3471961(261-274)Online publication date: 28-Jun-2021
        • (2021)Whale Watching in Inland Indonesia: Analyzing a Small, Remote, Internet-Based Community Cellular NetworkProceedings of the Web Conference 202110.1145/3442381.3449996(1483-1494)Online publication date: 19-Apr-2021
        • (2020)Cash, Cards or Cryptocurrencies? A Study of Payment Culture in Four Countries2020 IEEE European Symposium on Security and Privacy Workshops (EuroS&PW)10.1109/EuroSPW51379.2020.00035(200-209)Online publication date: Sep-2020
        • (2020)The Role of Mobile Payment Technology in Sustainable and Human-Centric Development: Evidence from the Post-Demonetization Period in IndiaInformation Systems Frontiers10.1007/s10796-020-09982-722:3(607-631)Online publication date: 11-Jan-2020
        • (2019)Making Digital Money “Work” for Low-Income UsersInternational Journal of Mobile Human Computer Interaction10.4018/IJMHCI.201910010511:4(49-65)Online publication date: Oct-2019
        • Show More Cited By

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