research-article

Investigation of the antecedents and consequences of gamer satisfaction: An individual perspective

Authors:

Yin-Leng Theng,

Rao PallaviAuthors Info & Claims

Computers in Entertainment (CIE), Volume 9, Issue 3

Article No.: 15, Pages 1 - 26

https://doi.org/10.1145/2027456.2027461

Published: 14 November 2011 Publication History

Abstract

New game technologies are changing the way people learn, play, socialize and participate in civic life. However, designing good games is challenging and expensive. While technologies have been improving swiftly, game design guidelines have evolved slowly. This article proposes a theoretical approach to study the key factors leading to successful online games. We first developed a theoretical model, Playability for Acceptance and Adoption Model (PAAM) for conciseness, linking the antecedents into the key factors using information acquired from an extended literature review. We then undertook a survey of 201 online gamers to investigate key factors affecting players' acceptance of online games. Through structural equation modeling, our findings showed that the “perceived benefits” construct is dependent on whether online games met gamers' goals for entertainment or leisure activities, in-game experiences, and out-game needs, while the “perceived ease of use” construct is determined by game design and facilitating conditions. We believe our theoretical model and results are useful to designers and developers of software companies when creating online games that will satisfy gamers' goals, in-game experiences, and out-game needs for playability.

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Cited By

Dumblekar VDubey JDhar U(2022)Development of the Player Satisfaction Scale - A Factor Analytic StudyGaming, Simulation and Innovations: Challenges and Opportunities10.1007/978-3-031-09959-5_13(147-160)Online publication date: 27-Jul-2022
https://doi.org/10.1007/978-3-031-09959-5_13
Wang C(2018)Corporate social responsibility on customer behaviour: the mediating role of corporate image and customer satisfactionTotal Quality Management & Business Excellence10.1080/14783363.2018.1444985(1-19)Online publication date: 31-Aug-2018
https://doi.org/10.1080/14783363.2018.1444985
Harpstead EZimmermann TNagapan NGuajardo JCooper RSolberg TGreenawalt DCox ACairns PBernhaupt RNacke L(2015)What Drives PeopleProceedings of the 2015 Annual Symposium on Computer-Human Interaction in Play10.1145/2793107.2793114(369-379)Online publication date: 5-Oct-2015
https://dl.acm.org/doi/10.1145/2793107.2793114
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Published In

cover image Computers in Entertainment

Computers in Entertainment Volume 9, Issue 3

Theoretical and Practical Computer Applications in Entertainment

November 2011

196 pages

EISSN:1544-3574

DOI:10.1145/2027456

Issue’s Table of Contents

Copyright © 2011 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 14 November 2011

Published in CIE Volume 9, Issue 3

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Cited By

Dumblekar VDubey JDhar U(2022)Development of the Player Satisfaction Scale - A Factor Analytic StudyGaming, Simulation and Innovations: Challenges and Opportunities10.1007/978-3-031-09959-5_13(147-160)Online publication date: 27-Jul-2022
https://doi.org/10.1007/978-3-031-09959-5_13
Wang C(2018)Corporate social responsibility on customer behaviour: the mediating role of corporate image and customer satisfactionTotal Quality Management & Business Excellence10.1080/14783363.2018.1444985(1-19)Online publication date: 31-Aug-2018
https://doi.org/10.1080/14783363.2018.1444985
Harpstead EZimmermann TNagapan NGuajardo JCooper RSolberg TGreenawalt DCox ACairns PBernhaupt RNacke L(2015)What Drives PeopleProceedings of the 2015 Annual Symposium on Computer-Human Interaction in Play10.1145/2793107.2793114(369-379)Online publication date: 5-Oct-2015
https://dl.acm.org/doi/10.1145/2793107.2793114
Yamakami T(2013)Servicenics approach: A social service engineering frameworkEighth International Conference on Digital Information Management (ICDIM 2013)10.1109/ICDIM.2013.6694006(358-362)Online publication date: Sep-2013
https://doi.org/10.1109/ICDIM.2013.6694006

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