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Designing interactions for personalized and distributed services experiences: towards a new conceptual framework

Published: 13 September 2011 Publication History

Abstract

In this paper, we present an early design exploration of a mobile application aimed to support people in the orchestration of multiple service ecologies related to tourism activities; the design case will be used as a starting point to outline a number of theoretical considerations to inform a new conceptual framework for developing interactive systems mediating personalized and distributed service experiences.

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Papazoglou M. P., Traverso P., Dustdar S., Leymann F., Krämer B. J. Service-Oriented Computing Research Roadmap. Dagstuhl Seminar Proceedings, 2006
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Di Nitto E., Sassen A.-M., Traverso P. and Zwegers A. At Your Service. Service-Oriented Computing from an EU Perspective. MIT Press 2009
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Dubberly, H. and Evenson S., On modeling: The experience cycle. interactions 15, 3 (May 2008), 11--15.
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Parker, S. and Heapy, J. The Journey to the Interface. How public service design can connect users to reform. Demos, London, 2006
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Shostack, G. Lynne. Breaking Free from Product Marketing. Journal of Marketing 1977, pp. 73--80
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Giusti, L., Zancanaro, M. What We Can Learn from Service Design in Order to Design Services. FIS 2009 46--56.
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Giusti, L., Zancanaro M., EVIDANCE: a mobile application for orchestrating multiple services ecologies. UbiComp (Adjunct Papers) 2010: 409--410

Cited By

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  • (2016)Providing an Attractive Environment for People to Engage in Health ActivitiesInternational Journal of Conceptual Structures and Smart Applications10.5555/3077719.30777224:2(38-54)Online publication date: 1-Jul-2016
  • (2016)Providing an Attractive Environment for People to Engage in Health ActivitiesInternational Journal of Conceptual Structures and Smart Applications10.4018/IJCSSA.20160701034:2(38-54)Online publication date: 1-Jul-2016

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  1. Designing interactions for personalized and distributed services experiences: towards a new conceptual framework

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    cover image ACM Other conferences
    CHItaly '11: Proceedings of the 9th ACM SIGCHI Italian Chapter International Conference on Computer-Human Interaction: Facing Complexity
    September 2011
    177 pages
    ISBN:9781450308762
    DOI:10.1145/2037296
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    • SIGCHI Italy: SIGCHI Italy

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 13 September 2011

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    Author Tags

    1. interaction design
    2. mobile interactions
    3. service design
    4. user experience

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    • Research-article

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    CHItaly '11
    Sponsor:
    • SIGCHI Italy
    CHItaly '11: Facing complexity
    September 13 - 16, 2011
    Alghero, Italy

    Acceptance Rates

    CHItaly '11 Paper Acceptance Rate 29 of 59 submissions, 49%;
    Overall Acceptance Rate 109 of 242 submissions, 45%

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    Cited By

    View all
    • (2016)Providing an Attractive Environment for People to Engage in Health ActivitiesInternational Journal of Conceptual Structures and Smart Applications10.5555/3077719.30777224:2(38-54)Online publication date: 1-Jul-2016
    • (2016)Providing an Attractive Environment for People to Engage in Health ActivitiesInternational Journal of Conceptual Structures and Smart Applications10.4018/IJCSSA.20160701034:2(38-54)Online publication date: 1-Jul-2016

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