research-article

Types of shared services business models in public administration

Authors:

Marijn JanssenAuthors Info & Claims

dg.o '11: Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times

Pages 26 - 35

https://doi.org/10.1145/2037556.2037562

Published: 12 June 2011 Publication History

Abstract

Shared Services Centers (SSCs) are often viewed as one, homogenous type, of business model in which services are concentrated and provided to more than one user. However, reality is more subtle, as shared services can be organized in different manners. Using the unified business model conceptual framework, three case studies are investigated. The framework was found to be appropriate for analyzing our case studies, but several modifications and additions were made to fit the model to shared services and to the public domain. Using this framework, a dedicated SSC business model framework was created. At the heart of this framework are four discriminating dimensions: (1) the governance structure of the SSC, (2) the strategic rationale behind the SSC, (3) the nature of the SSC services and (4) the customer orientation of the SSC. Different variables underlie these four dimensions and these should be taken into account when defining and designing a shared services business model. Based on these four dimensions a new definition for SSC business model is proposed; "a concept that is based on a separate and accountable semi-autonomous unit within an (inter)organizational entity that provides pre-defined services to internal and/or external customers, on the basis of agreed conditions and a balanced governance structure in order to create value in terms of financial or non-financial benefits". Our research shows that SSCs should not be viewed as a single type of business model. We plea for applying the generic business model to specific situations.

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Cited By

Lis S(2024)Organisational Structures of Shared Services Centres (SSC): A Transaction Cost Economics ApproachGospodarka Narodowa10.33119/GN/184317318:2(112-130)Online publication date: 28-Jun-2024
https://doi.org/10.33119/GN/184317
Balling S(2023)Perspektive für kommunale Krankenhäuser durch Shared ServicesHandbuch Digitale Gesundheitswirtschaft10.1007/978-3-658-41781-9_65(311-314)Online publication date: 31-Dec-2023
https://doi.org/10.1007/978-3-658-41781-9_65
Polese FMalik R(2023)Reverse Knowledge Transfer in Service Industry, Towards a New Taxonomy of Service CentersResearch and Innovation Forum 202210.1007/978-3-031-19560-0_56(657-664)Online publication date: 15-Mar-2023
https://doi.org/10.1007/978-3-031-19560-0_56
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Types of shared services business models in public administration

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cover image ACM Other conferences

dg.o '11: Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times

June 2011

398 pages

ISBN:9781450307628

DOI:10.1145/2037556

Conference Chairs:
John Bertot
University of Maryland
,
Karine Nahon
University of Washington
,
Program Chairs:
Soon Ae Chun
City University of New York
,
Luis Luna-Reyes
Universidad de las Americas, Puebla
,
Vijay Atluri
Rutgers University

Copyright © 2011 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 12 June 2011

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dg.o '11: The 12th Annual International Conference of Digital Government Research

June 12 - 15, 2011

Maryland, College Park, USA

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Cited By

Lis S(2024)Organisational Structures of Shared Services Centres (SSC): A Transaction Cost Economics ApproachGospodarka Narodowa10.33119/GN/184317318:2(112-130)Online publication date: 28-Jun-2024
https://doi.org/10.33119/GN/184317
Balling S(2023)Perspektive für kommunale Krankenhäuser durch Shared ServicesHandbuch Digitale Gesundheitswirtschaft10.1007/978-3-658-41781-9_65(311-314)Online publication date: 31-Dec-2023
https://doi.org/10.1007/978-3-658-41781-9_65
Polese FMalik R(2023)Reverse Knowledge Transfer in Service Industry, Towards a New Taxonomy of Service CentersResearch and Innovation Forum 202210.1007/978-3-031-19560-0_56(657-664)Online publication date: 15-Mar-2023
https://doi.org/10.1007/978-3-031-19560-0_56
Vieru DBourdeau SBourdeau M(2019)Knowledge Boundary Spanning Mechanisms in a Shared Services Centre ContextCSR und Hochschulmanagement10.1007/978-3-030-15850-7_5(76-100)Online publication date: 7-Mar-2019
https://doi.org/10.1007/978-3-030-15850-7_5
Raudla RTammel K(2015)Creating shared service centres for public sector accountingAccounting, Auditing & Accountability Journal10.1108/AAAJ-06-2013-137128:2(158-179)Online publication date: 16-Feb-2015
https://doi.org/10.1108/AAAJ-06-2013-1371
Sorrentino MGiustiniano LDepaoli PDe Marco M(2015)Shared Services: Exploring the New FrontierExploring Services Science10.1007/978-3-319-14980-6_17(215-227)Online publication date: 7-Jan-2015
https://doi.org/10.1007/978-3-319-14980-6_17
Styrin EZhulin AFerriero DPardo TQian H(2012)Interagency collaboration in providing public services in RussiaProceedings of the 6th International Conference on Theory and Practice of Electronic Governance10.1145/2463728.2463830(487-488)Online publication date: 22-Oct-2012
https://dl.acm.org/doi/10.1145/2463728.2463830

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