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Team mission: solutions for managing software

Published: 12 November 2011 Publication History

Abstract

Managing educational software involves processes, tools and issues. There is a need for balance between faculty, staff and student satisfaction and the tools and methods utilized by administrators to acquire and distribute software.
At the University of Alberta we strive to reduce the cost of software by negotiating and obtaining volume site licensed software from a variety of software suppliers. It is true that acquiring discounted software leads to a fairly high degree of customer satisfaction. However, what more can be done to benefit both the client's & software administrator's needs? This is what we would like to determine through a panel discussion with software administrators from other institutions.
What educational software services are being offered by peer institutions? What challenges are they experiencing implementing those services? Are these challenges unique to that institution or do others have solutions that may work elsewhere?
If you are exploring software delivery methods, challenged by compliancy, struggling with managing software sales and inventory, let's get together. By sharing our knowledge and experience we may be able to help and provide answers which can be successfully implemented at all institutions.

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  1. Team mission: solutions for managing software

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    cover image ACM Conferences
    SIGUCCS '11: Proceedings of the 39th annual ACM SIGUCCS conference on User services
    November 2011
    248 pages
    ISBN:9781450310239
    DOI:10.1145/2070364
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 12 November 2011

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    Author Tags

    1. administration
    2. centralizing
    3. contract
    4. customer service
    5. educational
    6. electronic software delivery
    7. faculty
    8. inventory
    9. research
    10. sales
    11. software
    12. software site license
    13. staff
    14. students
    15. virtualization

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    SIGUCCS Fall '11
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    SIGUCCS Fall '11: ACM SIGUCCS Annual Conference
    November 12 - 17, 2011
    California, San Diego, USA

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    Overall Acceptance Rate 123 of 170 submissions, 72%

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