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Identifying stakeholder perspectives in a large collaborative project: an ICT4D case study

Published: 28 November 2011 Publication History

Abstract

This paper explores some of the benefits of formally capturing stakeholder perspectives through conducting stakeholder interviews in a large, collaborative project. The case study discussed is an Information and Communication Technologies for Development (ICT4D) venture between two universities, industry, government and communities based in the former homeland of Transkei in rural South Africa. Benefits of conducting stakeholder interviews are discussed through the early analysis of two areas: stakeholder agendas and success criteria identified by stakeholders. The stakeholder interviews highlight the variety and range of agendas in projects involving multiple organisations, as well as the need and respective challenges of capturing community perspectives in this project. It also provides support for the need to conduct evaluations, as well as guidance for what the evaluation should include.

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Hansen, S. 2007, 'Useable and Used: A Case Study of the Role of the Social Sciences in the Development of an Emerging Technology for Healthcare', Honours thesis, University of New South Wales, Sydney.
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Heeks, R. 2008, 'ICT4D 2.0: The Next Phase of Applying ICT for International Development', Computer, vol. 41, no. 6, pp. 26--33.
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Cited By

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  • (2019)CHInclusionExtended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290607.3299012(1-10)Online publication date: 2-May-2019
  • (2015)Implication of Requirements Engineering in ICT4D Project DevelopmentInternational Journal of Information Communication Technologies and Human Development10.4018/IJICTHD.20150701017:3(1-12)Online publication date: 1-Jul-2015

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  1. Identifying stakeholder perspectives in a large collaborative project: an ICT4D case study

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    cover image ACM Other conferences
    OzCHI '11: Proceedings of the 23rd Australian Computer-Human Interaction Conference
    November 2011
    363 pages
    ISBN:9781450310901
    DOI:10.1145/2071536
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    New York, NY, United States

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    Published: 28 November 2011

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    Author Tags

    1. ICT4D
    2. case study
    3. stakeholder interviews

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    • Human Factors & Ergonomics Soc

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    View all
    • (2019)CHInclusionExtended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290607.3299012(1-10)Online publication date: 2-May-2019
    • (2015)Implication of Requirements Engineering in ICT4D Project DevelopmentInternational Journal of Information Communication Technologies and Human Development10.4018/IJICTHD.20150701017:3(1-12)Online publication date: 1-Jul-2015

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