research-article

Who uses e-government?: examining the digital divide in e-government use

Authors:

Djoko Sigit SayogoAuthors Info & Claims

ICEGOV '11: Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance

Pages 27 - 36

https://doi.org/10.1145/2072069.2072075

Published: 26 September 2011 Publication History

Abstract

This empirical study examines the digital divide in e-government adoption and profiles e-government users, by analyzing the data from the national random-sampled survey that the Pew Internet and American Life Project conducted via telephone interviews on American citizens in 2009. The path analysis suggests four main findings. First, socio-demographic conditions strongly matter for e-government use. Younger generations and socioeconomically advantaged people use e-government more than their counterparts. Second, perceived usefulness of e-government contributes to actual use of e-government. Third, the effect of trust in government on e-government adoption is indirect through perceived usefulness rather than directly causal. Those with higher levels of trust in overall government would likely perceive value of e-government, and then those who perceive potential benefits from using e-government adopt e-government. Last, Internet use intensity is highly associated with e-government use intensity.

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Index Terms

Who uses e-government?: examining the digital divide in e-government use
1. Information systems
  1. Information systems applications

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cover image ACM Other conferences

ICEGOV '11: Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance

September 2011

400 pages

ISBN:9781450307468

DOI:10.1145/2072069

Editors:
Elsa Estevez
UNU-IIST, Macao SAR
,
Marijn Janssen
Delft University of Technology, The Netherlands
,
General Chairs:
Jim Davies
University of Oxford, UK
,
Theresa Pardo
CUniversity at Albany, SUNY
,
Ivar Tallo
e-Governance Academy, Estonia
,
Program Chair:
Nele Leosk
e-Governance Academy, Estonia

Copyright © 2011 ACM.

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Published: 26 September 2011

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ICEGOV '11: 5th International Conference on Theory and Practice of Electronic Governance

September 26 - 29, 2011

Tallinn, Estonia

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