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Towards a framework for the adoption of business intelligence in public sector organisations: the case of South Africa

Published: 03 October 2011 Publication History

Abstract

This paper investigates adoption of Business Intelligence in the public sector of developing countries, particularly South Africa. The status of service delivery in South Africa is seen as a situation of concern. The South African government operates a Performance Management System to enable service delivery and Business Intelligence is seen as a supporting technology. Through a synthesis of an assessment model and review of Business Intelligence and South African public sector literature, the study derives a framework that allows for identification of factors that might affect Business Intelligence adoption into public sector organisations.

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    cover image ACM Other conferences
    SAICSIT '11: Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
    October 2011
    352 pages
    ISBN:9781450308786
    DOI:10.1145/2072221
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 03 October 2011

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    Author Tags

    1. business intelligence
    2. business intelligence performance
    3. design and human factors
    4. performance management system
    5. public sector

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    • (2022)Leveraging Public Service Performance Management to Enhance Public Service Delivery: A Contemporary PerspectiveEthics and Accountable Governance in Africa's Public Sector, Volume I10.1007/978-3-030-95394-2_9(171-188)Online publication date: 20-May-2022
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