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Efficiency measurements in IVR systems for oral users: consequences of differences in educational levels

Published: 03 October 2011 Publication History

Abstract

In this paper we present the development of an Interactive Voice Response (IVR) system that enables its users to obtain soccer results. The objective of the study is to evaluate the usability of the system through experiments that involve anticipated users of the system in order to improve its usability. The main usability characteristic that we seek to explore is efficiency of the system in the milieu of varying educational levels of the intended users. We have found that levels of education have a significant influence in the rate at which the users complete their tasks.

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Cited By

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  • (2012)Evaluation of Voice-driven Web Application ArchitectureProceedings of the 2012 Eighth International Conference on Signal Image Technology and Internet Based Systems10.1109/SITIS.2012.86(555-562)Online publication date: 25-Nov-2012

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SAICSIT '11: Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
October 2011
352 pages
ISBN:9781450308786
DOI:10.1145/2072221
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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  • University of Cape Town
  • SAICSIT: So. African Inst. Of Computer Scientists & Info Tecnologists

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Published: 03 October 2011

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Author Tags

  1. ASR
  2. DTMF
  3. ICT for development
  4. ISO
  5. IVR system
  6. low-literacy users
  7. soccer
  8. voice user interface

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SAICSIT '11
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  • SAICSIT

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Overall Acceptance Rate 187 of 439 submissions, 43%

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Cited By

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  • (2012)Evaluation of Voice-driven Web Application ArchitectureProceedings of the 2012 Eighth International Conference on Signal Image Technology and Internet Based Systems10.1109/SITIS.2012.86(555-562)Online publication date: 25-Nov-2012

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