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Reversing the charges

Published:01 July 1995Publication History
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References

  1. 1 Karat, C., "A business case approach to usability cost justification," Cost-Jtmif)ing Usabili~ Bias and Mayhew (eds.), Academic Press, Cambridge, MA., 1994. Google ScholarGoogle Scholar
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  5. 5 Tarter, J., "Benchmark report: Technical support cost ratios", Soft Leuer: Trends and Strategies in Software Publishing, 10(10), Soft Letter, Watertown, MA, 1993.Google ScholarGoogle Scholar

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    • Published in

      cover image Interactions
      Interactions  Volume 2, Issue 3
      July 1995
      69 pages
      ISSN:1072-5520
      EISSN:1558-3449
      DOI:10.1145/208666
      Issue’s Table of Contents

      Copyright © 1995 ACM

      Publisher

      Association for Computing Machinery

      New York, NY, United States

      Publication History

      • Published: 1 July 1995

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