ABSTRACT
Background: A Hands-free Communication Device (HCD) system is an information and communication technology (ICT) being implemented to help OR staff respond to emergency situations. Methods: We purposefully sampled 18 OR staff to participate in semi-structured interviews and observations. Interview and observation data were transcribed and analyzed using a constant comparison method.
Results: OR staff described benefits and challenges associated with integrating the HCD system with the variety of already available (ICTs). Some subjects described sometimes-burdensome mental processes determining what technology to use given a particular clinical scenario.
Discussion: We propose a model that frames the decision-making process by which users determine which communication modality to use, given the perceived urgency of a communication, and the perceived availability of an intended message recipient.
Conclusion: Developers and implementers would do well to consider an ICT's impact on how it accounts for the urgency of communication, the availability of intended recipients, and users' abilities to integrate the ICT with already existing modalities.
- Alvarez, G. and Coiera, E. 2006. Interdisciplinary communication: an uncharted source of medical error? Journal of Critical Care. 21, 3 (Sep. 2006), 236--242; discussion 242.Google ScholarCross Ref
- Ash, J. S. et al. 2004. Some Unintended Consequences of Information Technology in Health Care: The Nature of Patient Care Information System-related Errors. Journal of the American Medical Informatics Association. 11, 2 (Mar. 2004), 104--112.Google Scholar
- Breslin, S. et al. 2004. Wireless Technology Improves Nursing Workflow and Communications. Computers Informatics Nursing. 22, 5 (2004), 275--281.Google ScholarCross Ref
- Campbell, E. M. et al. 2006. Types of unintended consequences related to computerized provider order entry. Journal of the American Medical Informatics Association: JAMIA. 13, 5 (Oct. 2006), 547--556.Google ScholarCross Ref
- Kuruzovich, J. et al. 2008. Wireless communication role in patient response time: a study of vocera integration with a nurse call system. Computers, Informatics, Nursing: CIN. 26, 3 (Jun. 2008), 159--166.Google Scholar
- Patton, M. 2002. Qualitative research and evaluation methods. Sage Publications.Google Scholar
- Reddy, M. C. et al. 2005. Technology, work, and information flows: lessons from the implementation of a wireless alert pager system. Journal of Biomedical Informatics. 38, 3 (Jun. 2005), 229--238. Google ScholarDigital Library
- Richardson, J. E. and Ash, J. S. 2010. The effects of hands-free communication device systems: communication changes in hospital organizations. Journal of the American Medical Informatics Association: JAMIA. 17, 1 (Feb. 2010), 91--98.Google ScholarCross Ref
- Richardson, J. E. et al. 2008. The effects of hands free communication devices on clinical communication: balancing communication access needs with user control. AMIA... Annual Symposium Proceedings/AMIA Symposium. AMIA Symposium. (2008), 621--625.Google Scholar
- Richardson, J. E. et al. 2011. The effects of a hands-free communication device system in a surgical suite. Journal of the American Medical Informatics Association: JAMIA. 18, 1 (Feb. 2011), 70--72.Google ScholarCross Ref
- Sittig, D. F. et al. 2005. Emotional Aspects of Computer-based Provider Order Entry: A Qualitative Study. Journal of the American Medical Informatics Association. 12, 5 (2005), 561--567.Google ScholarCross Ref
- St. Jacques, P. et al. 2006. Evaluation of a hands-free wireless communication device in the perioperative environment. Telemedicine Journal and E-Health: The Official Journal of the American Telemedicine Association. 12, 1 (Feb. 2006), 42--49.Google Scholar
- Vandenkerkhof, E. et al. 2009. Evaluation of an Innovative Communication Technology in an Acute Care Setting. Computers Informatics Nursing. 27, 4 (2009), 254-26210.1097/NCN.0b013e3181a91bf6.Google ScholarCross Ref
Index Terms
- Clinical communication preferences in an operating room suite: a proposed information-communication technology framework
Recommendations
Efficiency of electronic public service delivery in India: public-private partnership as a critical factor
ICEGOV '07: Proceedings of the 1st international conference on Theory and practice of electronic governanceThe dynamics of public administration in India have altered drastically with the introduction of e-governance as a guiding concept in the late 1980s. Citizens, the world over, have been demanding smaller, effective and responsive governments, obviously ...
The Issue of Small Municipalities - The Possibility of Applying the Principles of Socially Responsible Management
Computational Science and Its Applications – ICCSA 2023AbstractThe problem of efficient and socially responsible management of small municipalities is a discussed topic in many countries of the world. Applying the concept of social responsibility in the management of self-government strengthens the image, ...
Information and Communication Technologies for Development
Information and Communication Technologies for Development (ICTD) is an emerging field that focuses on the design, implementation, deployment, and evaluation of innovative technologies for social and economic development. The ICTD research agenda is ...
Comments