skip to main content
10.1145/2103354.2103363acmotherconferencesArticle/Chapter ViewAbstractPublication Pagesc-n-tConference Proceedingsconference-collections
research-article

Communication content relations to coordination and trust over time: a computer game perspective

Published: 29 June 2011 Publication History

Abstract

We research synchronous ad-hoc teams coping with complex tasks in a dynamic virtual computer game environment. We shed light on relations of communication, coordination and trust. We develop a model of coordination and show how coordination evolves over time.

References

[1]
Alexander, E. R., Helms, M. M. and Wilkins, R. D. (1989): The Relationship Between Supervisory Communication and Subordinate Performance and Satisfaction Among Professionals. Public Personnel Management, 18(4), 415--429.
[2]
Argote, L. (1982): Input Uncertainty and Organizational Coordination in Hospital Emergency Units. Administrative Science Quarterly, 27(3), 420--434.
[3]
Bales, R. F. Interaction process analysis. A Method for the Study of Small Groups. Addison-Wesley, Cambridge, Mass, 1950.
[4]
Becerra, M. and Gupta, A. K. (2003): Perceived Trustworthiness Within the Organization: The Moderating Impact of Communication Frequency on Trustor and Trustee Effects. Organization Science, 14(1), 32--44.
[5]
Bell, B. S. and Kozlowski, S. W. J. (2002): A Typology of Virtual Teams: Implications for Effective Leadership. Group & Organization Management, 27(1), 14.
[6]
Bijlsma-Frankema, K. and Costa, A. C. (2005): Understanding the Trust-Control Nexus. International Sociology, 20(3), 259--282.
[7]
BMI. National Strategy for Critical Infrastructure Protection (CIP Strategy), Federal Ministry of the Interior, Berlin, 2009.
[8]
Butler, J. K. (1991): Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory. Journal of Management, 17(3), 643--663.
[9]
Cannon-Bowers, J. A. and Salas, E. (2001): Reflections on Shared Cognition. Journal of Organizational Behavior, 22(2), 195--202.
[10]
Cannon-Bowers, J. A., Salas, E. and Converse, S. A. Shared Mental Models in Expert Team Decision-Making. in Castellan, N. J. ed. Current Issues in Individual and Group Decision Making, Lawrence Erlbaum, Hillsdale, NJ, 1993, 221--246.
[11]
Cohen, J., Cohen, P., West, S. G. and Aiken, L. S. Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences. Lawrence Erlbaum, Mahwah, NJ, 2002.
[12]
Cohen, S. G. and Bailey, D. E. (1997): What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of Management, 23(3), 239.
[13]
Dennis, A. R. and Garfield, M. J. (2003): The adoption and use of GSS in project teams: Toward more participative processes and outcomes. Mis Quarterly, 27(2), 289--323.
[14]
Edmondson, A. (1999): Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly, 44(2), 350--383.
[15]
Endsley, M. R. (1995): Toward a Theory of Situation Awareness in Dynamic-Systems. Human Factors, 37(1), 32--64.
[16]
Entin, E. and Serfaty, D. (1999): Adaptive team coordination. Human Factors: The Journal of the Human Factors and Ergonomics Society, 41(2), 312.
[17]
Essens, P., Spaans, M. and Treurniet, W. (2007): Agile Networking in Command and Control. The International C2 Journal, 1(1), 177--210.
[18]
Foushee, H. C., Lauber, J. K., Baetge, M. M. and Acomb, D. B. Crew Factors in Flight Operations: III. The Operational Significance of Exposure to Short-Haul Air Transportation Operations (NASA Technical Memorandum 88322), Ames Research Center, NASA, Moffett Field, CA, 1986.
[19]
Gersick, C. J. G. and Hackman, J. R. (1990): Habitual Routines in Task-Performing Groups. Organizational Behavior and Human Decision Processes, 47(1), 65--97.
[20]
Gittell, J. H. (2002): Coordinating Mechanisms in Care Provider Groups: Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects. Management Science, 48(11), 1408--1426.
[21]
Goldstein, J. (1999): Emergence as a Construct: History and Issues. Emergence. A Journal of Complexity Issues in Organizations and Management, 1(1), 49--72.
[22]
Guzzo, R., Yost, P. R., Campbell, R. J. and Shea, G. P. (1993): Potency in Groups: Articulating a Construct. British Journal of Social Psychology, 32(1), 87--106.
[23]
Hoegl, M. and Gemuenden, H. G. (2001): Teamwork Quality and the Success of Innovative Projects: A Theoretical Concept and Empirical Evidence. Organization Science, 12(4), 435--449.
[24]
Ilgen, D. R., Hollenbeck, J. R., Johnson, M. and Jundt, D. (2005): Teams in Organizations: From Input-Process-Output Models to IMOI Models. Annual Review of Psychology, 56 517--543.
[25]
Jarvenpaa, S. and Leidner, D. E. (1999): Communication and Trust in Global Virtual Teams. Organization Science, 10(6), 791--815.
[26]
Jones, G. R. and George, J. M. (1998): The Experience and Evolution of Trust: Implications for Cooperation and Teamwork. Academy of Management Review, 23(3), 531--546.
[27]
Jones, P. E. and Roelofsma, P. H. M. P. (2000): The potential for social contextual and group biases in team decision-making: biases, conditions and psychological mechanisms. Ergonomics, 43(8), 1129--1152.
[28]
Kanawattanachai, P. and Yoo, Y. (2007): The Impact of Knowledge Coordination on Virtual Team Performance over Time. MIS Quarterly, 31(4), 783--808.
[29]
Kersting, M. Augenscheinvalidität. in Kubinger, K. D. and Jäger, R. S. eds. Schlüsselbegriffe der Psychologischen Diagnostik, Beltz, Weinheim, 2003, 54--55.
[30]
Klimoski, R. and Mohammed, S. (1994): Team mental model: construct or metaphor? Journal of Management, 20(2), 403.
[31]
Lewis, J. D. and Weigert, A. (1985): Trust as a Social Reality. Social Forces, 63(4), 967--985.
[32]
Liang, D. W., Moreland, R. L. and Argote, L. (1995): Group versus individual training and group performance: The mediating factor of transactive memory. Personality and Social Psychology Bulletin, 21(4), 384--393.
[33]
Macmillan, J., Entin, E. E. and Serfaty, D. Communication Overhead: The Hidden Cost of Team Cognition. in Salas, E. and Fiore, S. M. eds. Team Cognition: Understanding the Factors that Drive Process and Performance, American Psychological Association, Washington, DC, 2004, 61--82.
[34]
Malone, T. and Crowston, K. (1994): The interdisciplinary study of coordination. ACM Computing Surveys (CSUR), 26(1), 87--119.
[35]
March, J. G. and Simon, H. Organizations. Wiley, New York, 1958.
[36]
Marks, M. A., Mathieu, J. E. and Zaccaro, S. J. (2001): A temporally based framework and taxonomy of team processes. The Academy of Management Review, 26(3), 356--376.
[37]
Mathieu, J. E., Maynard, M. T., Rapp, T. and Gilson, L. L. (2008): Team effectiveness 1997-2007: A review of recent advancements and a glimpse into the future. Journal of Management, 34(3), 410--476.
[38]
McAllister, D. J. (1995): Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations. Academy of Management Journal, 38(1), 24--59.
[39]
Merton, R. K. and Kendall, P. L. (1946): The Focused Interview. The American Journal of Sociology, 51(6), 541--557.
[40]
Mohammed, S. and Dumville, B. (2001): Team Mental Models in a Team Knowledge Framework: Expanding Theory and Measurement across Disciplinary Boundaries. Journal of Organizational Behavior, 22(2), 89--106.
[41]
Oser, R. L., Prince, C., Morgan, B. B. and Simpson, S. S. An Analysis of Aircrew Communication Patterns and Content. NTSC Technical Report 90-09, Naval Training Systems Center - Human Factors Division, Orlando, Fl, 1991.
[42]
Paris, C. R., Salas, E. and Cannon-Bowers, J. A. (2000): Teamwork in multi-person systems: a review and analysis. Ergonomics, 43(8), 1052--1075.
[43]
Pearce, C. L. and Conger, J. A. All Those Years Ago. The Historical Underpinnings of Shared Leadership. in Pearce, C. L. and Conger, J. A. eds. Shared Leadership. Reframing the Hows and Whys of Leadership, Sage, Thousand Oaks, London, New Delhi, 2003, 1--18.
[44]
Rosen, M. A., Fiore, S. M., Salas, E., Letsky, M. and Warner, N. (2008): Tightly Coupling Cognition: Understanding How Communication and Awareness Drive Coordination in Teams. The International C2 Journal, 2(1), 1--30.
[45]
Salas, E., Burke, C. S. and Samman, S. N. (2001): Understanding Command and Control Teams Operating in Complex Environments. Information - Knowledge - Systems Management, 2(4), 311--323.
[46]
Salas, E., Prince, C., Baker, D. P. and Shrestha, L. (1995): Situation Awareness in Team Performance: Implications for Measurement and Training. Human Factors, 71(1), 123--136.
[47]
Salas, E., Sims, D. E. and Burke, C. S. (2005): Is there a "Big Five" in Teamwork? Small Group Research, 36(5), 555.
[48]
Steiner, I. D. Group Process and Productivity. Academic Press, New York, 1972.
[49]
Steinle, F. Exploratives vs. theoriebestimmtes Experimentieren: Ampères erste Arbeiten zum Elektromagnetismus. in Heidelberger, M. and Steinle, F. eds. Experimental Essays - Versuche zum Experiment, Nomos, Baden-Baden, 1998, 272--297.
[50]
Stewart, G. L. and Manz, C. C. (1995): Leadership for self-managing work teams: A typology and integrative model. Human relations, 48(7), 747--770.
[51]
Thompson, J. D. Organizations in Action. Transaction Publishers, New Brunswick, London, 2008.
[52]
Van de Ven, A., Delbecq, A. and Koenig Jr, R. (1976): Determinants of coordination modes within organizations. American Sociological Review, 41(2), 322--338.
[53]
van der Kleij, R., Schraagen, J. M. C., Werkhoven, P. and Dreu, C. K. W. D. (2009): How Conversations Change Over Time in Face-to-Face and Video-Mediated Communication. Small Group Research, 40(4), 355--381.
[54]
Webber, S. S. (2002): Leadership and Trust Facilitating Cross-Functional Team Success. Journal of Management Development, 21(3), 201--214.
[55]
Wegner, D. M. (1995): A Computer Network Model of Human Transactive Memory. Social Cognition, 13(3), 319--339.
[56]
Whitener, E. M., Brodt, S. E., Korsgaard, M. A. and Werner, J. M. (1998): Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior. Academy of Management Review, 23(3), 513--530.
[57]
Zand, D. E. (1972): Trust and Managerial Problem Solving. Administrative Science Quarterly, 17(2), 229--239.

Cited By

View all
  • (2019)Usability of Gamified Knowledge Learning in VR and Desktop-3DProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300405(1-13)Online publication date: 2-May-2019
  • (2018)Effectivity of Affine Transformation Knowledge Training Using Game Mechanics2018 10th International Conference on Virtual Worlds and Games for Serious Applications (VS-Games)10.1109/VS-Games.2018.8493418(1-8)Online publication date: Sep-2018
  • (2018)Effective Orbital Mechanics Knowledge Training Using Game Mechanics2018 10th International Conference on Virtual Worlds and Games for Serious Applications (VS-Games)10.1109/VS-Games.2018.8493417(1-8)Online publication date: Sep-2018
  • Show More Cited By

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences
C&T '11: Proceedings of the 5th International Conference on Communities and Technologies
June 2011
193 pages
ISBN:9781450308243
DOI:10.1145/2103354
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

  • Queensland University of Technology

In-Cooperation

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 29 June 2011

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. ad-hoc teams
  2. communication
  3. coordination
  4. trust

Qualifiers

  • Research-article

Conference

C&T '11
Sponsor:
C&T '11: Communities and Technologies
June 29 - July 2, 2011
Brisbane, Australia

Acceptance Rates

Overall Acceptance Rate 80 of 183 submissions, 44%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)6
  • Downloads (Last 6 weeks)0
Reflects downloads up to 20 Jan 2025

Other Metrics

Citations

Cited By

View all
  • (2019)Usability of Gamified Knowledge Learning in VR and Desktop-3DProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300405(1-13)Online publication date: 2-May-2019
  • (2018)Effectivity of Affine Transformation Knowledge Training Using Game Mechanics2018 10th International Conference on Virtual Worlds and Games for Serious Applications (VS-Games)10.1109/VS-Games.2018.8493418(1-8)Online publication date: Sep-2018
  • (2018)Effective Orbital Mechanics Knowledge Training Using Game Mechanics2018 10th International Conference on Virtual Worlds and Games for Serious Applications (VS-Games)10.1109/VS-Games.2018.8493417(1-8)Online publication date: Sep-2018
  • (2017)Effects of a Dyad's Cultural Intelligence on Global Virtual CollaborationIEEE Transactions on Professional Communication10.1109/TPC.2016.263284260:1(56-75)Online publication date: Mar-2017
  • (2013)Uncovering the Effects of Cultural Intelligence on Cross-Cultural Virtual Collaboration ProcessesCross-Cultural Design. Cultural Differences in Everyday Life10.1007/978-3-642-39137-8_27(237-246)Online publication date: 2013

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media