research-article

How did you feel during our conversation?: retrospective analysis of intercultural and same-culture instant messaging conversations

Authors:

Duyen T. Nguyen,

Susan R. FussellAuthors Info & Claims

CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work

Pages 117 - 126

https://doi.org/10.1145/2145204.2145225

Published: 11 February 2012 Publication History

Abstract

Research has shown that intercultural communication can be more problematic than same-culture communication. In this study we use a technique called retrospective analysis in order to examine these problems in greater detail. American and Chinese participants discussed a crime story with either an American or a Chinese partner using Instant Messaging (IM). After the session, each participant reviewed the IM conversation in two-minute segments and rated it on several dimensions. Chinese participants reported significantly more problems than American participants, and partner culture affected all participants' feelings of annoyance. An analysis of the communication problems participants reported showed four themes: mismatched communication styles, differences in conversational focus, relationship-building issues, and problems with the IM medium. The results show how differences in communication styles can affect intercultural conversations and provide design suggestions for new tools to improve intercultural collaboration.

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Cited By

Sayago SSayago S(2023)The Operationalization of Culture in HCICultures in Human-Computer Interaction10.1007/978-3-031-30243-5_5(53-69)Online publication date: 26-Apr-2023
https://doi.org/10.1007/978-3-031-30243-5_5
Remy CHarboe GFrich JBiskjaer MDalsgaard P(2021)Challenges and Opportunities in the Design of Digital Distributed Affinity Diagramming ToolsProceedings of the 32nd European Conference on Cognitive Ergonomics10.1145/3452853.3452871(1-5)Online publication date: 26-Apr-2021
https://dl.acm.org/doi/10.1145/3452853.3452871
Le HHuang WBillinghurst MYap E(2021)Identifying Human Factors for Remote Guidance on Physical TasksCooperative Design, Visualization, and Engineering10.1007/978-3-030-88207-5_27(271-283)Online publication date: 24-Oct-2021
https://dl.acm.org/doi/10.1007/978-3-030-88207-5_27
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Index Terms

How did you feel during our conversation?: retrospective analysis of intercultural and same-culture instant messaging conversations
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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cover image ACM Conferences

CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work

February 2012

1460 pages

ISBN:9781450310864

DOI:10.1145/2145204

General Chairs:
Steven Poltrock
Boeing Research & Technology
,
Carla Simone
University of Milano-Biccoca
,
Program Chairs:
Jonathan Grudin
Microsoft Research
,
Gloria Mark
University of California, Irvine
,
John Riedl
University of Minnesota

Copyright © 2012 ACM.

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Published: 11 February 2012

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CSCW '12: Computer Supported Cooperative Work

February 11 - 15, 2012

Washington, Seattle, USA

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CSCW '12 Paper Acceptance Rate 164 of 415 submissions, 40%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

Sayago SSayago S(2023)The Operationalization of Culture in HCICultures in Human-Computer Interaction10.1007/978-3-031-30243-5_5(53-69)Online publication date: 26-Apr-2023
https://doi.org/10.1007/978-3-031-30243-5_5
Remy CHarboe GFrich JBiskjaer MDalsgaard P(2021)Challenges and Opportunities in the Design of Digital Distributed Affinity Diagramming ToolsProceedings of the 32nd European Conference on Cognitive Ergonomics10.1145/3452853.3452871(1-5)Online publication date: 26-Apr-2021
https://dl.acm.org/doi/10.1145/3452853.3452871
Le HHuang WBillinghurst MYap E(2021)Identifying Human Factors for Remote Guidance on Physical TasksCooperative Design, Visualization, and Engineering10.1007/978-3-030-88207-5_27(271-283)Online publication date: 24-Oct-2021
https://dl.acm.org/doi/10.1007/978-3-030-88207-5_27
Yuan YLiao WBazarova N(2019)Judging Expertise Through Communication Styles in Intercultural CollaborationManagement Communication Quarterly10.1177/089331891882467433:2(238-271)Online publication date: 23-Jan-2019
https://doi.org/10.1177/0893318918824674
Gao GHwang SCulbertson GFussell SJung M(2017)Beyond Information ContentProceedings of the ACM on Human-Computer Interaction10.1145/31346831:CSCW(1-18)Online publication date: 6-Dec-2017
https://dl.acm.org/doi/10.1145/3134683
Culbertson GShen SJung MAndersen EMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)Facilitating Development of Pragmatic Competence through a Voice-driven Video Learning InterfaceProceedings of the 2017 CHI Conference on Human Factors in Computing Systems10.1145/3025453.3025805(1431-1440)Online publication date: 2-May-2017
https://dl.acm.org/doi/10.1145/3025453.3025805
De Choudhury MLee HLee HCho KJeon SKim HPan YBaek JLee JJung WLee G(2014)You're happy, I'm happyProceedings of HCI Korea10.5555/2729485.2729511(169-179)Online publication date: 10-Dec-2014
https://dl.acm.org/doi/10.5555/2729485.2729511
Nguyen DFussell SYamashita NEvers VFussell SRosé CWatson-Manheim M(2014)Verbal cues of involvement in dyadic same-culture and cross-culture instant messaging conversationsProceedings of the 5th ACM international conference on Collaboration across boundaries: culture, distance & technology10.1145/2631488.2631496(41-50)Online publication date: 20-Aug-2014
https://dl.acm.org/doi/10.1145/2631488.2631496
Li NRosson MJones MPalanque PSchmidt AGrossman T(2014)Using annotations in online group chatsProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2556288.2557209(863-866)Online publication date: 26-Apr-2014
https://dl.acm.org/doi/10.1145/2556288.2557209
Nguyen DFussell S(2014)Retrospective Analysis of Cognitive and Affective Responses in Intercultural and Intracultural ConversationsDiscourse Processes10.1080/0163853X.2014.94912152:3(226-253)Online publication date: 8-Aug-2014
https://doi.org/10.1080/0163853X.2014.949121

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