skip to main content
10.1145/2145204.2145299acmconferencesArticle/Chapter ViewAbstractPublication PagescscwConference Proceedingsconference-collections
research-article

Integrating local and remote worlds through channel blending

Published: 11 February 2012 Publication History

Abstract

Recent advances in ubiquitous technology have greatly changed the way people stay connected. We conducted an in-depth video shadowing study to observe how close-knit groups use all the technology at their disposal to stay in touch and share their lives. We observed a pattern of related behaviors that we call channel blending, the integration of interactions and content over multiple channels into one coherent conversation, often including both local and remote participants. Channel blending is the opposite of multitasking in that it involves merging many lines of focus into one, rather than switching attention between them. We discuss ways technology could better support this emerging style of multichannel content-sharing and communication.

References

[1]
Agosto, D. & Abbas, J. (2010) High School Seniors' Social Network and Other ICT Use Preferences and Concerns, Proc. ASIST, 47, 1--10.
[2]
Baron, N. (2008), Adjusting the Volume: Technology and Multitasking in Discourse Control, In Katz, J. (Ed) Handbook of Mobile Communication Studies, MIT Press.
[3]
Cao, X., Sellen, A., Brush, A., Kirk, D., Edge, D. & Ding, X. (2010) Understanding Family Communication Across Time Zones, Proc. CSCW, 155--158.
[4]
Czerwinski, M., Horvitz, E. & Wilhite, S. (2004), A Diary Study of Task Switching and Interruptions, Proc CHI, 175--182.
[5]
Dourish, P., Adler, A., Bellotti, V., & Henderson, A. (1996), Your Place or Mine? Learning from Long-Term Use of Audio-Video Communication, CSCW, 5: 33--62.
[6]
Erikson, T., Smith, D., Kellogg, W., Laff, M., Richards, J. & Bradner, E. (1999), Socially Translucent Systems: Social Proxies, Persistent Conversation, and the Design of "Babble," Proc. CHI, 72--79.
[7]
Frohlich, D., Kuchinsky, A., Pering, C., Don, A. & Ariss, S. (2002), Requirements for Photoware, Proc. CSCW 2002, 166--175.
[8]
Grinter, R. & Eldridge, M. (2003), Want2tlk?: Everyday Text Messaging, Proc. CHI, 441--448.
[9]
Isaacs, E. & Szymanski, P. (2012), Capturing Mobile Telepresence Through Logging and Video Shadowing: A Two-Phase Study Design, Field Methods, Sage: in press.
[10]
Ito, M. & Okabe, D. (2005), Technosocial Situations: Emergent Structurings of Mobile Email Use, in M. Ito, M. Matsuda, & D. Okabe (Eds.), Personal, Portable, Intimate: Mobile Phones in Japanese Life, 257--273.
[11]
Joinson, A. (2008) 'Looking At,' 'Looking up' or 'Keeping Up With' People? Motives and Uses of Facebook, Proc CHI, 1027--1036.
[12]
Jordan, B. & Henderson, A. (1995), Interaction Analysis: Foundations and Practice, Journal of the Learning Sciences, 4(1): 39--103.
[13]
Judge, T. & Neustaedter, C. (2010), Sharing Conversation and Sharing Life: Video Conferencing in the Home, Proc. CHI, 655--658.
[14]
Kirk, D., Sellen, A. & Cao, X. (2010) Home Video Communication: Mediating 'Closeness,' Proc. CSCW, 135--144.
[15]
Lampe, C., Ellison, N. & Steinfield, C. (2008) Changes in Use and Perception of Facebook, Proc. CSCW, 721--730.
[16]
Ling, R. and Yttri, B. (2002), Hyper-coordination via Mobile Phones in Norway, In Katz, J. & Aakhus, M. (eds.) Perpetual Contact: Mobile Communication, Private Talk, Public Performance. Cambridge University Press, 170--192.
[17]
Nardi, B., Whittaker, S. & Bradner, E. (2000), Interaction and Outeraction: Instant Messaging in Action, Proc CSCW, 79--88.
[18]
Norrick, N. (1997), Twice-told tales: Collaborative narration of familiar stories, Language in Society, 26, 199--220.
[19]
O'Hara, K, Black, A., & Lipson, M. (2006), Everyday Practices with Mobile Video Telephony, Proc. CHI, 871--880.
[20]
Okabe, D. (2004) Emergent Social Practices, Situations and Relations through Everyday Camera Phone Use, Proc of Mobile Communication and Social Change, Seoul, Korea.
[21]
Palen, L., Salzman, M. & Youngs, E. (2001), Discovery and Integration of Mobile Communications in Everyday Life, Personal and Ubiquitous Computing, 5:109--122.
[22]
Sacks, H. (1974), An Analysis of the Course of a Joke's Telling in Conversation, in R. Bauman, R. & J. Sherzer (Eds.), Explorations in the Ethnography of Speaking, 337--353.
[23]
Sacks, H. Schegloff, A. & Jefferson, G. (1974), A Simplest Systematics for the Organization of Turn-taking for Conversation. Language, 50, 696--735.
[24]
Viegas, F. & Donath, J. (1999), Chat Circles, Proc. CHI, 9--16.
[25]
Whittaker, S., Frohlich, D. & Daly-Jones, O. (1994) Informal Workplace Communication: What is It Like and How Might We Support It?, Proc CHI 94, 131--137.
[26]
Woodruff, A. & Aoki, P.M. (2004), Push-to-Talk Social Talk, CSCW, 13: 409--44.

Cited By

View all
  • (2024) The Quest for "How to do Hybrid right": Moving Beyond Compensating Asymmetries to Experience-Driven Cooperation Proceedings of the ACM on Human-Computer Interaction10.1145/36869838:CSCW2(1-30)Online publication date: 8-Nov-2024
  • (2023)Health-related communication in everyday life: Communication partners, channels, and patternsCommunications10.1515/commun-2021-002748:2(180-201)Online publication date: 26-May-2023
  • (2022)"I Just Can't Help But Smile Sometimes": Collaborative Self-Management of DepressionProceedings of the ACM on Human-Computer Interaction10.1145/35129176:CSCW1(1-32)Online publication date: 7-Apr-2022
  • Show More Cited By

Index Terms

  1. Integrating local and remote worlds through channel blending

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
    February 2012
    1460 pages
    ISBN:9781450310864
    DOI:10.1145/2145204
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 11 February 2012

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. channel blending
    2. computer-mediated communication
    3. conversation analysis
    4. ethnography
    5. mobile
    6. video shadowing

    Qualifiers

    • Research-article

    Conference

    CSCW '12
    Sponsor:
    CSCW '12: Computer Supported Cooperative Work
    February 11 - 15, 2012
    Washington, Seattle, USA

    Acceptance Rates

    CSCW '12 Paper Acceptance Rate 164 of 415 submissions, 40%;
    Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

    Upcoming Conference

    CSCW '25

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)15
    • Downloads (Last 6 weeks)0
    Reflects downloads up to 23 Feb 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2024) The Quest for "How to do Hybrid right": Moving Beyond Compensating Asymmetries to Experience-Driven Cooperation Proceedings of the ACM on Human-Computer Interaction10.1145/36869838:CSCW2(1-30)Online publication date: 8-Nov-2024
    • (2023)Health-related communication in everyday life: Communication partners, channels, and patternsCommunications10.1515/commun-2021-002748:2(180-201)Online publication date: 26-May-2023
    • (2022)"I Just Can't Help But Smile Sometimes": Collaborative Self-Management of DepressionProceedings of the ACM on Human-Computer Interaction10.1145/35129176:CSCW1(1-32)Online publication date: 7-Apr-2022
    • (2021)“It’s About Missing Much More Than the People”: How Students use Digital Technologies to Alleviate HomesicknessProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445362(1-17)Online publication date: 6-May-2021
    • (2019)Perpetual Mobile Availability as a Reason for Communication OverloadMultigenerational Online Behavior and Media Use10.4018/978-1-5225-7909-0.ch067(1224-1244)Online publication date: 2019
    • (2018)Attending to the Mobile Text Summons: Managing Multiple Communicative Activities Across Physically Copresent and Technologically Mediated Interpersonal InteractionsCommunication Research10.1177/009365021880353747:5(669-700)Online publication date: 11-Nov-2018
    • (2018)Participating Through DataProceedings of the ACM on Human-Computer Interaction10.1145/32744532:CSCW(1-17)Online publication date: 1-Nov-2018
    • (2018)Text in TalkACM Transactions on Computer-Human Interaction10.1145/315241924:6(1-25)Online publication date: 22-Jan-2018
    • (2018)Understanding eSports Team Formation and CoordinationComputer Supported Cooperative Work10.1007/s10606-017-9299-427:3-6(1019-1050)Online publication date: 1-Dec-2018
    • (2017)Perpetual Mobile Availability as a Reason for Communication OverloadInformation and Communication Overload in the Digital Age10.4018/978-1-5225-2061-0.ch005(93-119)Online publication date: 2017
    • Show More Cited By

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Figures

    Tables

    Media

    Share

    Share

    Share this Publication link

    Share on social media