Aditi Sharma Grover
ABSTRACT
Research using voice-based services as a technology platform for providing information access and services within developing world regions has shown much promise. The results for design and deployment of such voice-based services have varied depending on the application domain, user community and context. In this paper we describe our work on developing a voice-based service for obtaining feedback from school children, a previously unexplored user community. Through a user study, focus group discussions and observations of learners' interaction with multiple design prototype versions, we investigated several factors around input modality preference, language preference, performance and overall user experience. Whilst no significant differences were observed for performance across the prototypes, there were strong preferences for speech (input modality) and English (language). Focus group discussions revealed rich information on learner's perceptions around trust, confidentiality and general system usage. We highlight several design changes made and provide further recommendations on designing for this user community.
- Agarwal, S., Dhanesha, K., Jain, A., Kumar, A., Menon, S., Nanavati, A., Rajput, N., Srivastava, K., Srivastava, S. 2010. Organizational, Social and Operational Implications in Delivering ICT Solutions: A Telecom Web Case-study. In Proc. ICTD 2010, London, UK. Google Scholar
Digital Library
- Balentine, B. 2007. It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age, ICMI Press.Google Scholar
- Barnard, E., Plauché, M. and Davel, M. 2008. The Utility of Spoken Dialog Systems. In Proc. IEEE SLT 2008, 13--16.Google Scholar
- Botha, A., Herselman, M. and Van Greunen, D. 2010. Mobile User Experience in an Mlearning Environment. In Proc. SAICSIT 2010, 29--38. Google ScholarDigital Library
- Boyera, S. 2009. Mobile Web for Social Development Roadmap, in W3C Interest Group Note 16 November 2009. W3C11.Google Scholar
- Bundy, D. A. P., Shaeffer, S., Jukes, M. et al. 2006. School-Based Health and Nutrition Programs. In Disease Control Priorities in Developing Countries, Ch. 58, 1091--1108.Google Scholar
- Butgereit, L. 2009. How Dr Math reaches pupils with competitions and computer games by using MXit. In Proc. IST-Africa 2009, 7.Google Scholar
- Butgereit, L., Botha, A. and Van Niekerk, D. 2010. Using Cell Phones to Improve Language Skills: The Hadeda Project. In Proc. AFRICOMM 2009, LNICST 38 (2010), 11--19.Google Scholar
- Central Board of Secondary Education -- post result CBSE annual counselling IInd phase. http://cbse.nic.in/Press%20Note%20Second%20Phase_2011. pdf.Google Scholar
- Corkrey, R., & Parkinson, L. 2002. Interactive voice response: Review of studies 1989--2000. Behavior Research Methods, Instruments, & Computers, 34, 342--353.Google ScholarCross Ref
- CSIR, Meraka Institute. OpenSpell Educational Game. http://www.meraka.org.za/openspell.htmGoogle Scholar
- Department of Basic Education. Call for comments on Action Plan to 2014: Towards the Realisation of Schooling 2025. Government Gazette, Notice 752 of 2010.Google Scholar
- Department of Basic Education. National School Nutrition Programme -- A Guide for Secondary Schools, 2009. http://www.education.gov.za/LinkClick.aspx?fileticket=aUXWnnj3f5A%3d&tabid=93&mid=1130Google Scholar
- Department of Basic Education. NSNP: Approved 2010/2011 Provincial Menus. 2010. http://www.education.gov.za/LinkClick.aspx?fileticket=ZAhbLpd2HiY%3d&tabid=93&mid=1131Google Scholar
- Gorman, T., Rose, E., Yaaquobi, J., Bayor, A. and Kolko, B. 2011. Adapting Usability Testing for Oral, Rural Users. In Proc. CHI 2011, 1437--1440. Google ScholarDigital Library
- Grover, A. S. and Barnard, E. 2011. Comparing Two Developmental Applications of Speech Technology. In Proc. HLTD 2011, 81--86.Google Scholar
- Grover, A. S. and Barnard, E. 2011. The Lwazi Community Communication Service: Design and Piloting of a Voice-based Information Service. In Proc. WWW 2011, IW3C2 (2011), 433--442. Google ScholarDigital Library
- Grover, A. S., Stewart, O. and Lubensky, D. 2009. Designing interactive voice response (IVR) interfaces: localisation for low literacy users, in Conference on Computers and Advanced Technology in Education (CATE 2009). 2009: St Thomas, US Virgin Islands. 8--15.Google Scholar
- Grover, A. S., Plauché, M., Barnard, E. and Kuun, C. 2009. HIV health information access using spoken dialog systems: Touchtone vs. Speech. In Proc. IEEE Int. Conf. on ICTD 2009, 95--107. Google ScholarDigital Library
- Heeks, R. 2009. The ICT4D Manifesto: Where next for ICTs and international development? In Development Informatics working paper no. 42. 2009, Centre for Development Informatics: University of Manchester: Manchester, United Kingdom.Google Scholar
- IVRs based daily monitoring of the MDMS in UP. http://mbillionth.in/2011/08/05/ivrs-based-daily-monitoring-system-of-the-mdms-in-up/.Google Scholar
- Kam, M., Kumar, A., Jain, S., Mathus, A. and Canny, J. 2009. Improving Literacy in Rural India: Cellphone Games in and After-School Program. In Proc.Int. Conf on ICTD 2009, 139--149. Google ScholarDigital Library
- Kam, M., Agarwal, A., Kumar, A., Lal, S., Mathur, A., Tewari, A. and Canny, J. 2008. Designing E-Learning Games for Rural Children in India: A Format for Balancing Learning with Fun. In Proc. DIS 2008, 58--67. Google ScholarDigital Library
- Kote, T. and Barman, S. 2011. A Comparative Study of SMS and IVR Interfaces for Crowdsourcing Water Availability Information. In Proc. CHI 2011. ACM: Vancouver, BC, Canada.Google Scholar
- Kuts, E., Islas Sedano, C., Botha, A. and Sutinen, E. 2007. Communication and Collaboration in Educational Multiplayer Mobile Games. In Proc. CELDA 2007, IADIS, 295--298.Google Scholar
- Lall, A. and Sahi, S. 2009. Taking ICTs to the Grassroots: A Case Study of the LifeLines India Initiative. Information Technology in Developing Countries, 19 (2009).Google Scholar
- Lerer, A., Ward, M. and Amarasinghe, S. 2010. Evaluation of IVR data collection UIs for untrained rural users. In Proc. ACM DEV 2010, 1--8. Google ScholarDigital Library
- Medhi, I., Patnaik, S., Brunskill, E., Gautama, S. N. N, Thies, W., Toyama, K. 2011. Designing mobile interfaces for novice and low-literacy users. In ACM Trans. Comput.-Hum. Interact. 18, 1, 1--28. Google ScholarDigital Library
- Medhi, I., Menon, S. R., Cutrell, E. and Toyama, K. 2010. Beyond Strict Illiteracy: Abstracted Learning Among Low-Literate Users. In Proc. IEEE Int. Conf. on ICTD 2010, London UK. Google ScholarDigital Library
- Medhi, I., Gautama, S. N. N. and Toyama, K. 2009. A Comparison of Mobile Money-Transfer UIs for Non-Literate and Semi-Literate Users. In Proc. CHI 2009, 1741--1750. Google ScholarDigital Library
- Patel, N., Chittamuru, D., Jain, A., Dave, P. and Parikh, T. P. 2010. Avaaj Otalo -- A Field Study of an Interactive Voice Forum for Small Farmers in Rural India. In Proc. CHI 2010, 733--742. Google ScholarDigital Library
- Patnaik, S., E. Brunskill, and W. Thies. 2009. Evaluating the accuracy of data collection on mobile phones: a study of forms, sms, and voice. In Proc. IEEE Int. Conf. on ICTD 2009, 74--84. Google ScholarDigital Library
- Plauché, M. P. and Nallasamy, U. 2007. Speech Interfaces for Equitable Access to Information Technology. ITID Journal 4, 1, 69--86. Google ScholarDigital Library
- Public Service Commission. Report on the Evaluation of the National School Nutrition Programme (NSNP). 2008. Pretoria. http://www.info.gov.za/view/DownloadFileAction?id=88572Google Scholar
- Sherwani, J., Ali, N., Rosé, C. P. and Rosenfeld, R. 2009. Orality-Grounded HCID: Understanding the Oral User. ITID Journal 5, 4, 37--49.Google Scholar
- Sherwani, J., Palijo, S., Mirza, S., Ahmed, T., Ali, N. and Rosenfeld, R. 2009. Speech vs. Touch-tone: Telephony interfaces for information access by low-literate users. In Proc. IEEE Int. Conf. on ICTD 2009, 447--457. Google ScholarDigital Library
- Stritzke, W., Dandy, J., Durkin, K. and Houghton, S. 2005. Use of interactive voice response (IVR) technology in health research with children. Behaviour Research Methods 37, 1, 119--126.Google ScholarCross Ref
- Tomlinson, M. School feeding in east and southern Africa: Improving food sovereignty or photo opportunity? Equinet Discussion Paper Number 46. http://www.equinetafrica.org/bibl/docs/DIS46nutTOMLINSON.pdfGoogle Scholar
- Walsh, C. S., Shrestha, P. and Hedges, C. 2011. Leveraging Low-Cost Mobile Technologies in Bangladesh: A Case Study of Innovative Practices for Teacher Professional Development and Communicative English Language Teaching. In Enhancing Learning Through Technology. Education Unplugged: Mobile Technologies and Web 2.0, Kwan, R. et al., Editors. 2011, 152--166.Google Scholar
- World Food Programme -- School Meals. http://www.wfp.org/school-meals.Google Scholar
Index Terms
- A voice service for user feedback on school meals
Recommendations
A comparative study of speech and dialed input voice interfaces in rural India
CHI '09: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsIn this paper we present a study comparing speech and dialed input voice user interfaces for farmers in Gujarat, India. We ran a controlled, between-subjects experiment with 45 participants. We found that the task completion rates were significantly ...
Real-time Automated Surveys among Low-literate Masses using Voice-based Telephone Services
ACM DEV '16: Proceedings of the 7th Annual Symposium on Computing for DevelopmentThis paper explores the use of Interactive Voice Response (IVR) systems for automatic surveys, data validation and prescreening. We report a deployment aimed at employing voice-based, telephone services to conduct automated, structured interviews of low-...
Effects of application type on the choice of interaction modality in IVR systems
SAICSIT '12: Proceedings of the South African Institute for Computer Scientists and Information Technologists ConferenceThis paper addresses the feasibility of using the telephone as a tool for information access in the technology challenged and illiterate communities of Southern Africa. We did two case studies of disparate Interactive Voice Response (IVR) systems, i.e., ...
Comments