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Attachment factor in user experience over a time span: experiment design and analysis

Published: 08 March 2012 Publication History

Abstract

There are various factors that may affect user experience (UX) on a product. In this study, we investigate the attachment factor in UX over a time span. In this paper, we firstly discuss our view on attachment and UX from an interdisciplinary perspective, by taking iPhone as our case study. We describe the design of an experiment based on a time span sheet and take account into account the attachment factor in UX. We further reports the experiment results based on data collected from 36 subjects (among them 20 are iPhone users), and discuss our observations from the statistical analysis. The experiment result shows that there exists interrelation between attachment factor and UX, and the attachment of users to a specific product is created and strengthened while using it for a long time.

References

[1]
Dagstuhl Seminar on Demarcating User Experience, "USER EXPERIENCE WHITE PAPER," February 11, 2011.
[2]
Marc Hassenzahl and Noam Tractinsky: "User experience - a research agenda," Behaviour & Information Technology, Volume 25, Issue 2, 2006, pp. 91--97.
[3]
Law, E., Roto, V., Hassenzahl, M., Vermeeren, A., Kort, J.: "Understanding, Scoping and Defining User eXperience: A Survey Approach," CHI '09 Proceedings of the 27th International Conference on Human Factors in Computing Systems.
[4]
ISO DIS 9241--210:2010. Ergonomics of human system interaction -Part 210: Human-centred design for interactive systems, International Standardization Organization (ISO), Switzerland.
[5]
David Travis: "ISO 13407 is dead. Long live ISO 9241--210!" June 6, 2011 http://www.userfocus.co.uk/articles/iso-13407-is-dead.html
[6]
Nigel Bevan: "International Standards for Usability Should Be More Widely Used," JOURNAL OF USABILITY STUDIES, Vol. 4, Issue 3, May 2009, pp. 106--113.
[7]
Arnold P. O. S. Vermeeren, Effie Lai-Chong Law, Virpi Roto, Marianna Obrist, Jettie Hoonhout, Kaisa Väänänen-Vainio-Mattila: "User Experience Evaluation Methods: Current State and Development Needs," NordiCHI '10 Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries.
[8]
Gartner Newsroom: "Gartner Says Sales of Mobile Devices in Second Quarter of 2011 Grew 16.5 Percent Year-on-Year; Smartphone Sales Grew 74 Percent" http://www.gartner.com/it/page.jsp?id=1764714
[9]
Daniel Kahneman: "The riddle of experience vs. memory," TED2010, filmed Feb. 2010 http://www.ted.com/talks/lang/en/daniel_kahneman_the_riddle_of_experience_vs_memory.html
[10]
Effie Lai-Chong Law: "The Measurability and Predictability of User Experience," EICS '11 Proceedings of the 3rd ACM SIGCHI Symposium on Engineering Interactive Computing Systems.

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  • (2025)A systematic literature analysis of influencing factors affecting the balance between usability and emotional product designJournal of Engineering Design10.1080/09544828.2025.2455365(1-41)Online publication date: 12-Feb-2025

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    cover image ACM Other conferences
    HCCE '12: Proceedings of the 2012 Joint International Conference on Human-Centered Computer Environments
    March 2012
    277 pages
    ISBN:9781450311915
    DOI:10.1145/2160749
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    • Shizuoka University in Hamamatsu: Shizuoka University in Hamamatsu
    • University of Aizu: University of Aizu

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 08 March 2012

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    Author Tags

    1. attachment
    2. experiment design
    3. user experience

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    HCCE '12
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    • Shizuoka University in Hamamatsu
    • University of Aizu

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    HCCE '12 Paper Acceptance Rate 48 of 81 submissions, 59%;
    Overall Acceptance Rate 48 of 81 submissions, 59%

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    • (2025)A systematic literature analysis of influencing factors affecting the balance between usability and emotional product designJournal of Engineering Design10.1080/09544828.2025.2455365(1-41)Online publication date: 12-Feb-2025

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