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Context-sensitive business process support based on emails

Authors:

Thomas Burkhart,

Dirk Werth,

Peter LoosAuthors Info & Claims

WWW '12 Companion: Proceedings of the 21st International Conference on World Wide Web

Pages 851 - 856

https://doi.org/10.1145/2187980.2188212

Published: 16 April 2012 Publication History

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Abstract

In many companies, a majority of business processes take place via email communication. Large enterprises have the possibility to operate enterprise systems for a successful business process management. However, these systems are not appropriate for SMEs, which are the most common enterprise type in Europe. Thus, the European research project Commius addresses the special needs of SMEs and characteristics of email communication, namely highly flexibility and unstructuredness. Commius turns the existing email-system into a structured process management framework. Each incoming email is autonomously matched to the corresponding business process and enhanced by proactive annotations. These context-sensitive annotations include recommendations for the most suitable following process steps. An underlying, self-adjusting recommendation model ensures most appropriate recommendations by observing the actual user behavior. This implies that the proposed process course is in no way obligatory. To provide a high degree of flexibility, any deviation from the given process structure is allowed.

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Cited By

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Chelmis C(2019)Microblogging Behavior and Technology Adoption at the WorkplaceThe Cambridge Handbook of Technology and Employee Behavior10.1017/9781108649636.032(849-878)Online publication date: 18-Feb-2019
https://doi.org/10.1017/9781108649636.032
Vellino AAlberts I(2016)Assisting the appraisal of e-mail records with automatic classificationRecords Management Journal10.1108/RMJ-02-2016-000626:3(293-313)Online publication date: 21-Nov-2016
https://doi.org/10.1108/RMJ-02-2016-0006
Hadasch FMaedche AGregor S(2016)The influence of directive explanations on users’ business process compliance performanceBusiness Process Management Journal10.1108/BPMJ-05-2015-006722:3(458-483)Online publication date: 6-Jun-2016
https://doi.org/10.1108/BPMJ-05-2015-0067
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Context-sensitive business process support based on emails

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Published In

WWW '12 Companion: Proceedings of the 21st International Conference on World Wide Web

April 2012

1250 pages

ISBN:9781450312301

DOI:10.1145/2187980

General Chairs:
Alain Mille
Université de Lyon, France
,
Fabien Gandon
INRIA, France
,
Jacques Misselis
HP, France
,
Program Chairs:
Michael Rabinovich
Case Western Reserve University, USA
,
Steffen Staab
University of Koblenz-Landau, Germany

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGWEB: ACM Special Interest Group on Hypertext, Hypermedia, and Web

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 16 April 2012

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WWW 2012

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Univ. de Lyon

WWW 2012: 21st World Wide Web Conference 2012

April 16 - 20, 2012

Lyon, France

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Overall Acceptance Rate 1,899 of 8,196 submissions, 23%

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Chelmis C(2019)Microblogging Behavior and Technology Adoption at the WorkplaceThe Cambridge Handbook of Technology and Employee Behavior10.1017/9781108649636.032(849-878)Online publication date: 18-Feb-2019
https://doi.org/10.1017/9781108649636.032
Vellino AAlberts I(2016)Assisting the appraisal of e-mail records with automatic classificationRecords Management Journal10.1108/RMJ-02-2016-000626:3(293-313)Online publication date: 21-Nov-2016
https://doi.org/10.1108/RMJ-02-2016-0006
Hadasch FMaedche AGregor S(2016)The influence of directive explanations on users’ business process compliance performanceBusiness Process Management Journal10.1108/BPMJ-05-2015-006722:3(458-483)Online publication date: 6-Jun-2016
https://doi.org/10.1108/BPMJ-05-2015-0067
Pascalau ENalepa G(2016)Conceptualizing an User-Centric Approach for Context-Aware Business Applications in the Future Internet EnvironmentKnowledge, Information and Creativity Support Systems: Recent Trends, Advances and Solutions10.1007/978-3-319-19090-7_8(99-110)Online publication date: 26-Feb-2016
https://doi.org/10.1007/978-3-319-19090-7_8
Chelmis CSorathia VPrasanna V(2014)Enterprise Knowledge Preservation and ManagementCollaborative Communication Processes and Decision Making in Organizations10.4018/978-1-4666-4478-6.ch002(25-45)Online publication date: 2014
https://doi.org/10.4018/978-1-4666-4478-6.ch002
Chelmis C(2013)Complex modeling and analysis of workplace collaboration data2013 International Conference on Collaboration Technologies and Systems (CTS)10.1109/CTS.2013.6567289(576-579)Online publication date: May-2013
https://doi.org/10.1109/CTS.2013.6567289
Chelmis CPrasanna V(2013)An empirical analysis of microblogging behavior in the enterpriseSocial Network Analysis and Mining10.1007/s13278-013-0110-33:3(611-633)Online publication date: 9-Apr-2013
https://doi.org/10.1007/s13278-013-0110-3
Riss UMille AGandon FMisselis JRabinovich MStaab S(2012)Email between private use and organizational purposeProceedings of the 21st International Conference on World Wide Web10.1145/2187980.2188209(837-840)Online publication date: 16-Apr-2012
https://dl.acm.org/doi/10.1145/2187980.2188209

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Integrating constraints to support legally flexible business processes

A business process explorer: recovering and visualizing e-commerce business processes

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