C. Lewis
ABSTRACT
Learning to control a computer system from limited experience with it seems to require constructing a mental model adequate to indicate the causal connections between user actions, system responses, and user goals. While many kinds of knowledge could be used in building such a model, a small number of simple, low-level heuristics is adequate to interpret some common computer interaction patterns. Designing interactions so that they fall within the scope of these heuristics may lead to easier mastery by learners.
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- Lewis, CH. Understanding what's happening in system interactions. In D. A. Norman and S.W. Draper (Eds.) User Centered System Design: New Perspectives on Human-Computer interaction. Hillsdale, Nj: Erlbaum, forthcoming.Google Scholar
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Index Terms
- A model of mental model construction
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