skip to main content
10.1145/2346536.2346578acmotherconferencesArticle/Chapter ViewAbstractPublication PagesicecConference Proceedingsconference-collections
research-article

The integration of technology, service, and social network for the continuance use of location-based services

Published: 07 August 2012 Publication History

Abstract

Although location-based services (LBS) have generated great interest to practitioners and researchers, the acceptance of LBS is not as strong as it has been predicted. Prior studies pointed out that both technology and new business models are critical for the acceptance of LBS. Lately, the integration of LBS and social network websites accelerates the usage of LBS. The objective of this paper is to examine factors that affect consumers' continuance use of LBS. Based on the Expectation and Confirmation Theory, we develop a theoretical framework that integrates technology, service, and social network perspectives to explain the consumers' continuance use of LBS. We conducted a survey to collect data from 332 LBS users and performed PLS to test our model. We found that mobile devices performance, LBS confirmation, and social network confirmation contribute to the satisfaction and continuance use of LBS. Our findings provide practical and theoretical insights in explaining the users' continuance use of LBS.

References

[1]
Bellavista, P., Kupper, A., and Helal, S. 2008. Location-based services: back to the future. IEEE Computer Society, 7, 2, 85--89.
[2]
Junglas, I. A., and Watson, R. T. 2008. Location-based service. Communication of the ACM, 51, 3, 65--70.
[3]
Li, C. 2006. User preferences, information transactions and location-based services: a study of urban pedestrian wayfinding. MIS Quarterly, 30, 6, 726--740.
[4]
Roza, T., and Bilchev, G. 2003. An overview of location-based services. BT Technology Journal, 21, 1, 20--27.
[5]
Sultan, F., and Rohm, A. J. 2008. How to market to generation mobile. MIT Sloan management review, 49, 4, 35--41.
[6]
Xu, H., Teo, H. H., Tan, B. C. Y., and Agarwal, R. 2009. The role of push--pull technology in privacy calculus: the case of location-based services. Journal of Management Information Systems, 26, 3, 135--173.

Cited By

View all
  • (2013)Location Explorer with information services: A mobile application to deliver location-based web services2013 International Symposium on Next-Generation Electronics10.1109/ISNE.2013.6512345(283-286)Online publication date: Mar-2013

Index Terms

  1. The integration of technology, service, and social network for the continuance use of location-based services

        Recommendations

        Comments

        Information & Contributors

        Information

        Published In

        cover image ACM Other conferences
        ICEC '12: Proceedings of the 14th Annual International Conference on Electronic Commerce
        August 2012
        357 pages
        ISBN:9781450311977
        DOI:10.1145/2346536

        Sponsors

        • Singapore Management University: Singapore Management University

        Publisher

        Association for Computing Machinery

        New York, NY, United States

        Publication History

        Published: 07 August 2012

        Permissions

        Request permissions for this article.

        Check for updates

        Author Tags

        1. location-based service
        2. mobile devices
        3. social network
        4. technology expectation and confirmation

        Qualifiers

        • Research-article

        Funding Sources

        Conference

        ICEC '12
        Sponsor:
        • Singapore Management University

        Acceptance Rates

        Overall Acceptance Rate 150 of 244 submissions, 61%

        Contributors

        Other Metrics

        Bibliometrics & Citations

        Bibliometrics

        Article Metrics

        • Downloads (Last 12 months)1
        • Downloads (Last 6 weeks)0
        Reflects downloads up to 27 Jan 2025

        Other Metrics

        Citations

        Cited By

        View all
        • (2013)Location Explorer with information services: A mobile application to deliver location-based web services2013 International Symposium on Next-Generation Electronics10.1109/ISNE.2013.6512345(283-286)Online publication date: Mar-2013

        View Options

        Login options

        View options

        PDF

        View or Download as a PDF file.

        PDF

        eReader

        View online with eReader.

        eReader

        Figures

        Tables

        Media

        Share

        Share

        Share this Publication link

        Share on social media