research-article

Impediments to user gains: experiences from a critical participatory design project

Authors:

Christian Dindler,

Ole Sejer IversenAuthors Info & Claims

PDC '12: Proceedings of the 12th Participatory Design Conference: Research Papers - Volume 1

Pages 31 - 40

https://doi.org/10.1145/2347635.2347641

Published: 12 August 2012 Publication History

Abstract

Actual studies of user gains from involvement in design processes are few, although a concern for user gains is a core characteristic of participatory design (PD). We explore the question of user gains through a retrospective evaluation of a critical PD project. We conducted ten qualitative interviews with participants in a project aimed at developing technology to foster engaging museum experiences and rethinking cultural heritage communication. Despite the use of established PD techniques by experienced PD practitioners, a significant number of frustrations relating to the PD process were prominent in the study. Based on these findings, we provide an analysis of impediments to user gains in PD projects in terms of unresolved differences between aims, absence of a clear set-up for collaboration, and different conceptions of technology.

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Cited By

Breuer JMaier MBansen ARamasawmy PAntal AOliviero ANorthoff GCarter AHeidingsfelder M(2024)Design-based methods for exploring ethical questions in the field of neurotechnologiesJournal of Responsible Innovation10.1080/23299460.2024.240881411:1Online publication date: 6-Dec-2024
https://doi.org/10.1080/23299460.2024.2408814
Vial SBoudhraâ SDumont MTremblay MRiendeau S(2023)Developing A Mobile App With a Human-Centered Design Lens to Improve Access to Mental Health Care (Mentallys Project): Protocol for an Initial Co-Design ProcessJMIR Research Protocols10.2196/4722012(e47220)Online publication date: 22-Aug-2023
https://doi.org/10.2196/47220
Jing FBerger SBecerra Sandoval J(2023)Towards Labor Transparency in Situated Computational Systems Impact ResearchProceedings of the 2023 ACM Conference on Fairness, Accountability, and Transparency10.1145/3593013.3594060(1026-1037)Online publication date: 12-Jun-2023
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Index Terms

Impediments to user gains: experiences from a critical participatory design project
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
  2. Interaction design
    1. Interaction design process and methods
      1. User centered design

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Published In

cover image ACM Other conferences

PDC '12: Proceedings of the 12th Participatory Design Conference: Research Papers - Volume 1

August 2012

147 pages

ISBN:9781450308465

DOI:10.1145/2347635

Editors:
Kim Halskov
Aarhus University, Denmark
,
Heike Winschiers-Theophilus
Polytechnic of Namibia, Namibia
,
Yanki Lee
Royal College of Art, London, United Kingdom
,
Jesper Simonsen
Roskilde University, Denmark
,
Keld Bødker
Roskilde University, Denmark

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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CPSR: Computer Professionals for Social Responsibility
Roskilde University

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 12 August 2012

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Research-article

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Strategisk Forskningsrad

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PDC '12

Sponsor:

CPSR

PDC '12: 12th Participatory Design Conference

August 12 - 16, 2012

Roskilde, Denmark

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Overall Acceptance Rate 49 of 289 submissions, 17%

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https://doi.org/10.1080/23299460.2024.2408814
Vial SBoudhraâ SDumont MTremblay MRiendeau S(2023)Developing A Mobile App With a Human-Centered Design Lens to Improve Access to Mental Health Care (Mentallys Project): Protocol for an Initial Co-Design ProcessJMIR Research Protocols10.2196/4722012(e47220)Online publication date: 22-Aug-2023
https://doi.org/10.2196/47220
Jing FBerger SBecerra Sandoval J(2023)Towards Labor Transparency in Situated Computational Systems Impact ResearchProceedings of the 2023 ACM Conference on Fairness, Accountability, and Transparency10.1145/3593013.3594060(1026-1037)Online publication date: 12-Jun-2023
https://dl.acm.org/doi/10.1145/3593013.3594060
Falk JKubesch MBlumenkranz AFrauenberger C(2023)Three Design Directions for a Diversity Computing Design SpaceProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581155(1-16)Online publication date: 19-Apr-2023
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Farshchian BMikalsen M(2023)Using a Service Lens to Better Understand Practices –and Vice VersaComputer Supported Cooperative Work (CSCW)10.1007/s10606-023-09478-333:3(499-551)Online publication date: 19-Aug-2023
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Weber JRink K(2023)Laie in der eigenen Expertise. Soziale Arbeit im Kampf um Mitbestimmung bei der Entwicklung von FachsoftwareSoziale Arbeit und gesellschaftliche Transformation zwischen Exklusion und Inklusion10.1007/978-3-658-41471-9_3(27-43)Online publication date: 1-Sep-2023
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Merner BSchonfeld LVirgona ALowe DWalsh LWardrope CGraham-Wisener LXafis VColombo CRefahi NBryden PChmielewski RMartin FMessino NMussared ASmith LBiggar SGill MMenzies DGaulden CEarnshaw LArnott LPoole NRyan RHill S(2023)Consumers’ and health providers’ views and perceptions of partnering to improve health services design, delivery and evaluation: a co-produced qualitative evidence synthesisCochrane Database of Systematic Reviews10.1002/14651858.CD013274.pub22023:3Online publication date: 14-Mar-2023
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Maye LClaisse C(2022)Co-Design within and between Communities in Cultural Heritage: Current and Open QuestionsMultimodal Technologies and Interaction10.3390/mti70100017:1(1)Online publication date: 20-Dec-2022
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di Lenardo I(2022)The Replica Project: Co-Designing a Discovery Engine for Digital Art HistoryMultimodal Technologies and Interaction10.3390/mti61101006:11(100)Online publication date: 15-Nov-2022
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