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Tag-based interaction in online and mobile banking: a preliminary study of the effect on usability

Published: 28 August 2012 Publication History

Abstract

In this paper we describe tag-based interaction afforded by a tag-based interface in online and mobile banking, and present our preliminary usability evaluation findings. We conducted a pilot usability study with a group of banking users by comparing the present 'conventional' interface and tag-based interface. The results show that participants perceive the tag-based interface as more usable in both online and mobile contexts. Participants also rated the tag-based interface better despite their unfamiliarity and perceived it as more user-friendly. Additionally, the results highlight that tag-based interaction is more effective in the mobile context especially to inexperienced mobile banking users. This in turn could have a positive effect on the adoption and acceptance of mobile banking in general and also specifically in Australia. We discuss our findings in more detail in the later sections of this paper and conclude with a discussion on future work.

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  • (2024)Less Typing, More Tagging: Investigating Tag-based Interfaces in Online Accommodation Review Creation and PerceptionProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685369(1-13)Online publication date: 13-Oct-2024
  • (2023)Image Is All for Music Retrieval: Interactive Music Retrieval System Using Images with Mood and Theme AttributesInternational Journal of Human–Computer Interaction10.1080/10447318.2023.220155740:14(3841-3855)Online publication date: 24-Apr-2023
  • (2019)On Online Banking Authentication for All: A Comparison of BankID Login Efficiency Using Smartphones Versus Code GeneratorsUniversal Access in Human-Computer Interaction. Theory, Methods and Tools10.1007/978-3-030-23560-4_27(365-374)Online publication date: 3-Jul-2019
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    cover image ACM Conferences
    APCHI '12: Proceedings of the 10th asia pacific conference on Computer human interaction
    August 2012
    312 pages
    ISBN:9781450314961
    DOI:10.1145/2350046
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 28 August 2012

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    Author Tags

    1. banking
    2. customization
    3. interaction
    4. tags
    5. usability
    6. user satisfaction

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    APCHI '12
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    APCHI '12: Asia Pacific Conference on Computer Human Interaction
    August 28 - 31, 2012
    Shimane, Matsue-city, Japan

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    View all
    • (2024)Less Typing, More Tagging: Investigating Tag-based Interfaces in Online Accommodation Review Creation and PerceptionProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685369(1-13)Online publication date: 13-Oct-2024
    • (2023)Image Is All for Music Retrieval: Interactive Music Retrieval System Using Images with Mood and Theme AttributesInternational Journal of Human–Computer Interaction10.1080/10447318.2023.220155740:14(3841-3855)Online publication date: 24-Apr-2023
    • (2019)On Online Banking Authentication for All: A Comparison of BankID Login Efficiency Using Smartphones Versus Code GeneratorsUniversal Access in Human-Computer Interaction. Theory, Methods and Tools10.1007/978-3-030-23560-4_27(365-374)Online publication date: 3-Jul-2019
    • (2015)Mobile banking adoption: A literature reviewTelematics and Informatics10.1016/j.tele.2014.05.00332:1(129-142)Online publication date: Feb-2015
    • (2014)Evaluating mobile banking application: Usability dimensions and measurementsProceedings of the 6th International Conference on Information Technology and Multimedia10.1109/ICIMU.2014.7066618(136-140)Online publication date: Nov-2014
    • (2012)A comparative usability study of a tag-based interface in the mobile banking contextProceedings of the 13th International Conference of the NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction10.1145/2379256.2379269(80-83)Online publication date: 2-Jul-2012

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