research-article

Innovating the field level of microfinance: a Pakistan case study

Authors:

Muhammad Adeel,

Volker WulfAuthors Info & Claims

ICTD '10: Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development

Article No.: 1, Pages 1 - 10

https://doi.org/10.1145/2369220.2369221

Published: 13 December 2010 Publication History

Abstract

Microfinance Institutions (MFI) are sought to combine transparent sustainability with poverty reduction. Apart from this commonality, they can be as different as their markets, cultures and technologies. While much design for MFIs, nevertheless, concentrates on standardized processes around the head quarters we started with studying an individual case from a bottom-up perspective, including its customer relationship. We focused our ethnographic study at the Khushhali Bank, Pakistan, on work practices and how they are influenced by technology. In our case, too, lacking awareness about non-monetary performance is a hurdle for sound innovation. Technological innovation can be attractive when it is combined with measures to support community building and learning.

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https://doi.org/10.1002/isd2.12090
Dillahunt TVeinot T(2018)Getting ThereACM Transactions on Computer-Human Interaction10.1145/323398525:5(1-39)Online publication date: 11-Oct-2018
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Mehra AMuralidhar SSatija SDhareshwar AO'Neill JMandryk RHancock MPerry MCox A(2018)PrayanaProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173963(1-13)Online publication date: 21-Apr-2018
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Index Terms

Innovating the field level of microfinance: a Pakistan case study
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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cover image ACM Other conferences

ICTD '10: Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development

December 2010

479 pages

ISBN:9781450307871

DOI:10.1145/2369220

Conference Chair:
Tim Unwin,
General Chair:
Dorothea Kleine,
Program Chair:
Kentaro Toyama

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 13 December 2010

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ICTD '10

ICTD '10: International Conference on Information and Communication Technologies and Development

December 13 - 16, 2010

London, United Kingdom

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Cited By

Wakunuma KSiwale JBeck R(2019)Computing for social good: Supporting microfinance institutions in ZambiaTHE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES10.1002/isd2.1209085:3Online publication date: 10-May-2019
https://doi.org/10.1002/isd2.12090
Dillahunt TVeinot T(2018)Getting ThereACM Transactions on Computer-Human Interaction10.1145/323398525:5(1-39)Online publication date: 11-Oct-2018
https://dl.acm.org/doi/10.1145/3233985
Mehra AMuralidhar SSatija SDhareshwar AO'Neill JMandryk RHancock MPerry MCox A(2018)PrayanaProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173963(1-13)Online publication date: 21-Apr-2018
https://dl.acm.org/doi/10.1145/3173574.3173963
Mehra ATandon USatija SO'Neill JMandryk RHancock MPerry MCox A(2018)PrayanaExtended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3170427.3186504(1-4)Online publication date: 20-Apr-2018
https://dl.acm.org/doi/10.1145/3170427.3186504
Ali SKhan M(2015)ICT Infrastructure Framework for Microfinance Institutions and Banks in PakistanBanking, Finance, and Accounting10.4018/978-1-4666-6268-1.ch028(532-543)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-6268-1.ch028
Jebarajakirthy CLobo A(2014)War affected youth as consumers of microcredit: An application and extension of the Theory of Planned BehaviourJournal of Retailing and Consumer Services10.1016/j.jretconser.2014.02.00321:3(239-248)Online publication date: May-2014
https://doi.org/10.1016/j.jretconser.2014.02.003
Ali SKhan M(2013)ICT Infrastructure Framework for Microfinance Institutions and Banks in PakistanInternational Journal of Online Marketing10.4018/ijom.20130401053:2(75-86)Online publication date: 1-Apr-2013
https://dl.acm.org/doi/10.4018/ijom.2013040105
Wulf VRohde MPipek VStevens GHinds PTang JWang JBardram JDucheneaut N(2011)Engaging with practicesProceedings of the ACM 2011 conference on Computer supported cooperative work10.1145/1958824.1958902(505-512)Online publication date: 19-Mar-2011
https://dl.acm.org/doi/10.1145/1958824.1958902

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