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A comparative usability study of a tag-based interface in the mobile banking context

Published: 02 July 2012 Publication History

Abstract

This paper presents a comparative study to evaluate the usability of a tag-based interface alongside the present 'conventional' interface in the Australian mobile banking context. The tag-based interface is based on user-assigned tags to banking resources with support for different types of customization. And the conventional interface is based on standard HTML objects such as select boxes, lists, tables and etc, with limited customization. A total of 20 banking users evaluated both interfaces based on a set of tasks and completed a post-test usability questionnaire. Efficiency, effectiveness, and user satisfaction were considered to evaluate the usability of the interfaces. Results of the evaluation show improved usability in terms of user satisfaction with the tag-based interface compared to the conventional interface. This outcome is more apparent among participants without prior mobile banking experience. Therefore, there is a potential for the tag-based interface to improve user satisfaction of mobile banking and also positively affect the adoption and acceptance of mobile banking, particularly in Australia.

References

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Cited By

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  • (2024)Less Typing, More Tagging: Investigating Tag-based Interfaces in Online Accommodation Review Creation and PerceptionProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685369(1-13)Online publication date: 13-Oct-2024
  • (2014)Evaluating mobile banking application: Usability dimensions and measurementsProceedings of the 6th International Conference on Information Technology and Multimedia10.1109/ICIMU.2014.7066618(136-140)Online publication date: Nov-2014

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  1. A comparative usability study of a tag-based interface in the mobile banking context

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    cover image ACM Other conferences
    CHINZ '12: Proceedings of the 13th International Conference of the NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction
    July 2012
    110 pages
    ISBN:9781450314749
    DOI:10.1145/2379256
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 02 July 2012

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    Author Tags

    1. banking
    2. customization
    3. interaction
    4. mobile
    5. tags
    6. usability

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    • (2024)Less Typing, More Tagging: Investigating Tag-based Interfaces in Online Accommodation Review Creation and PerceptionProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685369(1-13)Online publication date: 13-Oct-2024
    • (2014)Evaluating mobile banking application: Usability dimensions and measurementsProceedings of the 6th International Conference on Information Technology and Multimedia10.1109/ICIMU.2014.7066618(136-140)Online publication date: Nov-2014

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