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What is it with these kids?: a generational insight into student workers and customers

Published:15 October 2012Publication History

ABSTRACT

While supporting the advancement of technology in the educational environment is a common concern these days, we also need to keep in mind the targets of this technology. They are the Millennial Generation (those born between 1982 and 1997, approximately), a body of people who are as numerous as the Baby Boomers from two generations previous. They have been brought up in a world of ubiquitous technology and instantaneous information. How do their expectations as employees and customers differ from those who are running the show? Is their work ethic compatible with established norms? How difficult will it be to communicate with them? This paper looks at all these questions and more, to address challenges with Millennial Generation students using educational information technology. Attitudes and behaviors have been studied to produce an image of the current student generation, which lets us see how we can best serve them.

References

  1. Peters, Marilee. 2008. Generation Y: Challenging Employers to Provide Balance. Family Connections. 12, 2 (Summer, 2008)Google ScholarGoogle Scholar
  2. Generational Differences Chart. Everett Community College. Retrieved from: http://www.everettcc.edu/uploadedfiles/Faculty_Staff/TLC/Bridges_Across_Generations_Teaching_Lab/GenerationalDifferencesChart.pdfGoogle ScholarGoogle Scholar
  3. Strauss, W., Howe, N. (2007). Millennials Go to College: Strategies for a New Generation on Campus. Washington, DC. American Association of College RegistrarsGoogle ScholarGoogle Scholar
  4. Hawkins, P., Schmidt, L. (2008). GenZ: Digital Natives. Essential Kids. Retrieved from: http://www.essentialkids.com.au/entertaining-kids/games-and-technology/gen-z-digital-natives-20080716--3g5p.html?page=-1Google ScholarGoogle Scholar

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  1. What is it with these kids?: a generational insight into student workers and customers

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        • Published in

          cover image ACM Conferences
          SIGUCCS '12: Proceedings of the 40th annual ACM SIGUCCS conference on User services
          October 2012
          262 pages
          ISBN:9781450314947
          DOI:10.1145/2382456

          Copyright © 2012 ACM

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          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 15 October 2012

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