ABSTRACT
While supporting the advancement of technology in the educational environment is a common concern these days, we also need to keep in mind the targets of this technology. They are the Millennial Generation (those born between 1982 and 1997, approximately), a body of people who are as numerous as the Baby Boomers from two generations previous. They have been brought up in a world of ubiquitous technology and instantaneous information. How do their expectations as employees and customers differ from those who are running the show? Is their work ethic compatible with established norms? How difficult will it be to communicate with them? This paper looks at all these questions and more, to address challenges with Millennial Generation students using educational information technology. Attitudes and behaviors have been studied to produce an image of the current student generation, which lets us see how we can best serve them.
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Index Terms
- What is it with these kids?: a generational insight into student workers and customers
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