research-article

Effect of message content on communication processes in intercultural and same-culture instant messaging conversations

Authors:

Duyen T. Nguyen,

Susan R. FussellAuthors Info & Claims

CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

Pages 19 - 32

https://doi.org/10.1145/2441776.2441782

Published: 23 February 2013 Publication History

Abstract

In this paper we explore how and why communication problems such as lack of understanding, low involvement, and negative emotions emerged during the computer-mediated conversations of same-culture and cross-culture pairs. We used retrospective analysis, in which pairs of cross-culture and same-culture American and Chinese participants collaborated on a crime-solving task via Instant Messaging (IM), and later reviewed their IM conversations to report their thoughts and feelings on a minute-by-minute basis. We found differences in the types of messages people produced based on the cultural combination of the pairs. We also found that the content of their partner's messages influenced participants' involvement and negative emotions during the conversation. Our results provide insights into the conversational processes of computer-mediated intercultural teams, and have implications for the design of intercultural collaboration tools.

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Kang CHong JChang WSuk HHong H(2022)Korean Emoticons: Understanding How Subtle Emotional Differences Are Evoked OnlineCompanion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3500868.3559463(121-125)Online publication date: 8-Nov-2022
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Index Terms

Effect of message content on communication processes in intercultural and same-culture instant messaging conversations
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

February 2013

1594 pages

ISBN:9781450313315

DOI:10.1145/2441776

General Chairs:
Amy Bruckman
Georgia Institute of Technology, USA
,
Scott Counts
Microsoft Research, USA
,
Program Chairs:
Cliff Lampe
University of Michigan, USA
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Loren Terveen
University of Minnesota, USA

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Published: 23 February 2013

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Li XYamashita NDuan WShirai YFussell S(2022)Improving Non-Native Speakers' Participation with an Automatic Agent in Multilingual GroupsProceedings of the ACM on Human-Computer Interaction10.1145/35675627:GROUP(1-28)Online publication date: 29-Dec-2022
https://dl.acm.org/doi/10.1145/3567562
Benke ISchneider MLiu XMaedche A(2022)TeamSpiritous - A Retrospective Emotional Competence Development System for Video-MeetingsProceedings of the ACM on Human-Computer Interaction10.1145/35551176:CSCW2(1-28)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555117
Kang CHong JChang WSuk HHong H(2022)Korean Emoticons: Understanding How Subtle Emotional Differences Are Evoked OnlineCompanion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3500868.3559463(121-125)Online publication date: 8-Nov-2022
https://dl.acm.org/doi/10.1145/3500868.3559463
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Nguyen DFussell SYamashita NEvers VFussell SRosé CWatson-Manheim M(2014)Verbal cues of involvement in dyadic same-culture and cross-culture instant messaging conversationsProceedings of the 5th ACM international conference on Collaboration across boundaries: culture, distance & technology10.1145/2631488.2631496(41-50)Online publication date: 20-Aug-2014
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